[ Solved ]AnyStream 1.1.5.0 - [GUI not showing up]

Discussion in 'AnyStream' started by florian78, Jun 5, 2021.

  1. florian78

    florian78 Active Member

    Hi,

    again the GUI doesn't show up.
    1) rebooted and restart - no effect
    2) uninstall - failed to uninstall
    3) installed 1.1.4.3. - no effect
    4) installed again 1.1.5.0 - no effect
    5) rebooted again - no effect

    I can see AnyStream in the Task Manager but the GUI doesn't show up.
    any idea?

    Br, Florian
     
  2. RedFox 1

    RedFox 1 Super Moderator

    If it failed to uninstall how did you reinstall 1143 and why that version. The other versions are not applicable anymore.
     
  3. florian78

    florian78 Active Member

    installing versions always works.
    why 1143: it was the last version which was working fine for me. but unfortunatly it also doesn't show up now...

    I really have no clue what is causing this behavior.

    Br, Florian
     
  4. Pete

    Pete Forum Admin Staff Member

    In your taskmanager you can right-click on AnyStream when it's hanging there and select "create dump file", zip that and post it here.
    That might help us identify the cause.
     
  5. KevinS72

    KevinS72 Member

    Is it possible the GUI is on another monitor/display, or somehow got dragged to the edge of the screen? Try Windows-P and set to PC screen only if it's not already set for a single monitor setup. Maybe try a Shift-AltMouseButton-Click (Shift-Right-Click for default mouse setups) on the AS taskbar icon and try the options like Maximize or Move. For Move the mouse should position on the title bar if it's visible.

    If it's the window position and the other methods don't help, close AS and launch regedit and try deleting the WindowGeometry key under HKEY_CURRENT_USER\SOFTWARE\RedFox\AnyStream and then re-launch AS. Hopefully I don't get in trouble for recommending that last bit. lol
     
  6. In my case 1.1.5.0 works Ok. At least for the time being. I haven't tried and tested all possible permutations of options but so far so good.
     
  7. Pete

    Pete Forum Admin Staff Member

    Good point and
    certainly not.
     
    whatever_gong82 likes this.
  8. vikingár

    vikingár Member

    No problem with 1.1.50 so far.
     
  9. florian78

    florian78 Active Member

  10. florian78

    florian78 Active Member

    I deleted the key...no effect.
     
  11. Pete

    Pete Forum Admin Staff Member

    Thanks for that, it helps.
     
  12. Vzxy

    Vzxy Well-Known Member

    I've had this issue once before and I believe I fixed it by removing the VC redistributable and reinstalling AS. You may have both 32 and 64 bit, you should only have to uninstall the one that matches the AS install you have.

    upload_2021-6-6_10-2-45.png
     
  13. florian78

    florian78 Active Member

    I believe it has something todo with the Visual C++ Redistributable...
    If I start the installation of the VC component which is distributed with Anystream manually, I get the following error:
    [34B4:3168][2021-06-06T19:08:33]i001: Burn v3.10.4.4718, Windows v10.0 (Build 19043: Service Pack 0), path: C:\Users\flori\AppData\Local\Temp\{B8871B90-453C-40B2-A8BD-A21F06EEE327}\.cr\vc_redist.x64.exe
    [34B4:3168][2021-06-06T19:08:33]i009: Command Line: '-burn.clean.room=C:\Users\flori\AppData\Local\Temp\nst75A7.tmp\vcredist\vc_redist.x64.exe -burn.filehandle.attached=544 -burn.filehandle.self=652'
    [34B4:3168][2021-06-06T19:08:33]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\flori\AppData\Local\Temp\nst75A7.tmp\vcredist\vc_redist.x64.exe'
    [34B4:3168][2021-06-06T19:08:33]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\flori\AppData\Local\Temp\nst75A7.tmp\vcredist\'
    [34B4:3168][2021-06-06T19:08:33]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\flori\AppData\Local\Temp\dd_vcredist_amd64_20210606190833.log'
    [34B4:3168][2021-06-06T19:08:33]i000: Setting string variable 'WixBundleName' to value 'Microsoft Visual C++ 2017 Redistributable (x64) - 14.16.27033'
    [34B4:3168][2021-06-06T19:08:33]i000: Setting string variable 'WixBundleManufacturer' to value 'Microsoft Corporation'
    [34B4:367C][2021-06-06T19:08:33]i000: Setting version variable 'WixBundleFileVersion' to value '14.16.27033.0'
    [34B4:3168][2021-06-06T19:08:33]i100: Detect begin, 10 packages
    [34B4:3168][2021-06-06T19:08:33]i000: Setting version variable 'windows_uCRT_DetectKey' to value '10.0.19041.789'
    [34B4:3168][2021-06-06T19:08:33]i000: Setting numeric variable 'windows_uCRT_DetectKeyExists' to value 1
    [34B4:3168][2021-06-06T19:08:33]i102: Detected related bundle: {6913e92a-b64e-41c9-a5e6-cef39207fe89}, type: Upgrade, scope: PerMachine, version: 14.25.28508.3, operation: Downgrade
    [34B4:3168][2021-06-06T19:08:33]i052: Condition '(VersionNT = v6.3 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
    [34B4:3168][2021-06-06T19:08:33]i052: Condition '(VersionNT = v6.3 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
    [34B4:3168][2021-06-06T19:08:33]i052: Condition '(VersionNT = v6.2 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
    [34B4:3168][2021-06-06T19:08:33]i052: Condition '(VersionNT = v6.2 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
    [34B4:3168][2021-06-06T19:08:33]i052: Condition '(VersionNT = v6.1 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
    [34B4:3168][2021-06-06T19:08:33]i052: Condition '(VersionNT = v6.1 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
    [34B4:3168][2021-06-06T19:08:33]i052: Condition '(VersionNT = v6.0 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
    [34B4:3168][2021-06-06T19:08:33]i052: Condition '(VersionNT = v6.0 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
    [34B4:3168][2021-06-06T19:08:33]i103: Detected related package: {EEA66967-97E2-4561-A999-5C22E3CDE428}, scope: PerMachine, version: 14.25.28508.0, language: 0 operation: Downgrade
    [34B4:3168][2021-06-06T19:08:33]i103: Detected related package: {7D0B74C2-C3F8-4AF1-940F-CD79AB4B2DCE}, scope: PerMachine, version: 14.25.28508.0, language: 0 operation: Downgrade
    [34B4:3168][2021-06-06T19:08:33]i101: Detected package: Windows81_x86, state: Absent, cached: None
    [34B4:3168][2021-06-06T19:08:33]i101: Detected package: Windows81_x64, state: Absent, cached: None
    [34B4:3168][2021-06-06T19:08:33]i101: Detected package: Windows8_x86, state: Absent, cached: None
    [34B4:3168][2021-06-06T19:08:33]i101: Detected package: Windows8_x64, state: Absent, cached: None
    [34B4:3168][2021-06-06T19:08:33]i101: Detected package: Windows7_MSU_x86, state: Absent, cached: None
    [34B4:3168][2021-06-06T19:08:33]i101: Detected package: Windows7_MSU_x64, state: Absent, cached: None
    [34B4:3168][2021-06-06T19:08:33]i101: Detected package: WindowsVista_MSU_x86, state: Absent, cached: None
    [34B4:3168][2021-06-06T19:08:33]i101: Detected package: WindowsVista_MSU_x64, state: Absent, cached: None
    [34B4:3168][2021-06-06T19:08:33]i101: Detected package: vcRuntimeMinimum_x64, state: Obsolete, cached: None
    [34B4:3168][2021-06-06T19:08:33]i101: Detected package: vcRuntimeAdditional_x64, state: Obsolete, cached: None
    [34B4:3168][2021-06-06T19:08:33]i052: Condition 'VersionNT64 >= v6.0 OR (VersionNT64 = v5.2 AND ServicePackLevel >= 1)' evaluates to true.
    [34B4:3168][2021-06-06T19:08:33]i199: Detect complete, result: 0x0
    [34B4:367C][2021-06-06T19:08:36]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
    [34B4:367C][2021-06-06T19:08:36]e000: Error 0x80070666: Cannot install a product when a newer version is installed.

    but I'm not sure how to handle this correct...
    Because if I would like to uninstall the VC component...I'm not sure which of those
    upload_2021-6-6_19-14-16.png

    Br, Florian
     
  14. Marco L.

    Marco L. Active Member

  15. florian78

    florian78 Active Member

    ok, installed it.
    AS GUI didn't show up.
    re-installed 1.1.5.0. AS GUI didn't show up.

    so the issue is still there. GUI doesn't show up.
    I have no clue what is causing this.
     
  16. RedFox 1

    RedFox 1 Super Moderator

    Why don't you give Pete a chance to analyze the dump file you gave him. I am pretty sure this will be fixed, or he'll let you know what the issue is.
     
  17. florian78

    florian78 Active Member

    yeah, just wanted to report that the suggestions didn't work so far. So basically my hope is Pete and I wish he is sucessfully with his analyze! :)
     
  18. Pegasus

    Pegasus Active Member

    Someone mentioned this already, but didn't specify how move the window if it's out of focus (out of the visible area)

    Once in a while I have the same problem with other applications (but vary rare) that Windows decides to open a program out of the visible screen area.

    Close the program and when you re-open it, watch where it goes (very fast, but you should be able to see the window "jumping" to the top, bottom, or side).

    Hold the "shift-key", right click on the task bar icon and select "move" - now you can move the window with your cursor keys back into focus. E.g. If you saw the window vanishing to the top, use the down arrow (and so on).
     
    Last edited: Jun 6, 2021
  19. Gummigutta

    Gummigutta Translator (sv)

    As a note. Running Windows 10 64 bit.

    The only Microsoft Visual C++ versions i have installed are these:

    donald.png
     
  20. florian78

    florian78 Active Member


    there is no taskbar icon. the only thing I can see is that anystream is kind of running in the task manager as background process...

    Br, Florian