[ Resolved] HBOMax "SIGN IN WITH A PROVIDER" gives error

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FrostByteX

Member
When signing in to use HBOMax, I chose the option "SIGN IN WITH A PROVIDER" and enter my credentials, then receive the error message "Something's gone wrong" (attached). I realize that's an AT&T error as opposed to an error within AnyStream, but curious why I can sign into my account from my browser without issue on the same computer, but from within AnyStream I receive the error (since AnyStream seems to pull the saved username and password from my browser). Curious if it's something about referrer or what. Please help.
 

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KevinS72

KevinS72

Well-Known Member
FrostByteX said:
When signing in to use HBOMax, I chose the option "SIGN IN WITH A PROVIDER" and enter my credentials, then receive the error message "Something's gone wrong" (attached). I realize that's an AT&T error as opposed to an error within AnyStream, but curious why I can sign into my account from my browser without issue on the same computer, but from within AnyStream I receive the error (since AnyStream seems to pull the saved username and password from my browser). Curious if it's something about referrer or what. Please help.
Click to expand...

This is the workaround we have been using as referenced from an older post. I was not the person that originally discovered the ability to remove the need for a provider login step and posted it, but it's good information to keep repeating. :)

- Close AS.
- Use a web browser to login to hbomax using the 3rd party provider authentication.
- Go to the hbomax account information. There it will list your email address and an option to set a password.
- Set a password. You no longer need to use the 3rd party credentials to login to hbomax.
- Open AS and login to hbomax using the email and password from the account page.
 
Last edited:
F

FrostByteX

Member
KevinS72 said:
This is the workaround we have been using as referenced from an older post. I was not the person that originally discovered the ability to remove the need for a provider login step and posted it, but it's good information to keep repeating. :)

- Close AS.
- Use a web browser to login to hbomax using the 3rd party provider authentication.
- Go to the hbomax account information. There it will list your email address and an option to set a password.
- Set a password. You no longer need to use the 3rd party credentials to login to hbomax.
- Open AS and login to hbomax using the email and password from the account page.
Click to expand...

That worked! I combed through several pages of the forum and didn't see any reference to signing in via provider, but perhaps I should've dug deeper.

Thank you!
 
Jimc115

Jimc115

Well-Known Member
KevinS72 said:
This is the workaround we have been using as referenced from an older post. I was not the person that originally discovered the ability to remove the need for a provider login step and posted it, but it's good information to keep repeating. :)

- Close AS.
- Use a web browser to login to hbomax using the 3rd party provider authentication.
- Go to the hbomax account information. There it will list your email address and an option to set a password.
- Set a password. You no longer need to use the 3rd party credentials to login to hbomax.
- Open AS and login to hbomax using the email and password from the account page.
Click to expand...

Yup...you can also create an account using any email and then link it to your provider account in account settings.
 
T

tbessie

Well-Known Member
I was having this problem, and tried the same workaround, and it didn't work. When I enter the password and press the login button, the button greys, then goes back to normal, but I'm not logged in.

Has it stopped working for some people?

EDIT: Actually, it worked, but I had to re-enter the account and password again, several times, and it finally took. I'm sure I was entering everything correctly. This is weird...

- Tim
 
Jimc115

Jimc115

Well-Known Member
tbessie said:
I was having this problem, and tried the same workaround, and it didn't work. When I enter the password and press the login button, the button greys, then goes back to normal, but I'm not logged in.

Has it stopped working for some people?

EDIT: Actually, it worked, but I had to re-enter the account and password again, several times, and it finally took. I'm sure I was entering everything correctly. This is weird...

- Tim
Click to expand...
HBOMAX seems to be having issues since their recent expansion.....
 
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