registered but cant use update server

Discussion in 'AnyDVD HD (Blu-ray issues)' started by wayland, Jan 28, 2008.

  1. wayland

    wayland Member

    hello i just purcahed anydvdHD and am using the 6.3.1.3 beta and it is registered to me ok but when it trys to decrypt the 3:10 to yuma bluray i recieve the following message
    "Update request denied, please check your license and contact SlySoft support!"
    does it take a while for new registrations to be added to the update server?
     
  2. Webslinger

    Webslinger Retired Moderator

    1.Click the red fox icon on your toolbar. Click "information". Is Anydvd HD actually registered to you?

    2. Have you allowed Anydvd HD to conntect to the internet (is your firewall blocking Anydvd HD)?
     
  3. wayland

    wayland Member

    yes to both
     
  4. Webslinger

    Webslinger Retired Moderator

    a) Ensure Anydvd is running.
    b) Put the problematic original disc in your optical drive/reader. Wait for Anydvd to scan the disc.
    c) Right click the red fox icon on your toolbar.
    d) Select "Create Logfile"
    e) Wait for Anydvd to create a log file.
    f) A pop-up screen will appear. Take note of the location where Anydvd created the logfile and the logfile's name. Click "ok".
    g) Go to your My Documents folder
    h) You will see a zip file called "Anydvd_Info_titleofmydisc.zip" (or something similar; see step f)
    i) When replying or posting in the Slysoft forums, look for the icon that looks like [​IMG]
    j) If you don't see that paperclip icon, click the "go advanced" button. You should see that icon now. Click the paperclip.
    k) A small pop-up screen should appear (if it doesn't please ensure your browser is enabled to allow pop-ups from the Slysoft forums)
    l) Click the "Browse" button, and locate and select the .zip file you created.
    m) click "upload"
     
  5. wayland

    wayland Member

    here you go
     

    Attached Files:

  6. Webslinger

    Webslinger Retired Moderator

    Hmmm . . .

    It's probably best to wait to see what James or peer says.
     
  7. James

    James Redfox Development Team Staff Member

    "Update request denied, please check your license and contact SlySoft support!"

    I assume, that your license hasn't been propagated to all proxies, if you bought the license and immediately tried this disc.

    Please try again. If the error doesn't vanish, do as the status message suggests:
    Please contact SlySoft support.
     
  8. wayland

    wayland Member

    james the last reply from support basically asked me to wait a bit longer, it has been almost 7 hours now though. is it not possible to give me an idea of how long it should take?
     
  9. Peer

    Peer Redfox Development Team Staff Member

    Hi Wayland,

    I'm sorry for the delay.
    I just checked - you're license is really still not known to the proxies, there seems to be some blockage. Unfortunately I cannot simply add you. I passed this on to the admin and I'll pray with you that he'll have it fixed soon.

    Sorry again, this hasn't happened before today. :eek:
     
  10. wayland

    wayland Member

    it works now, thanks for the help.
     
  11. MickJT

    MickJT Well-Known Member

    I just bought AnyDVD HD and this is happening to me too. How long does it take?
     
  12. Webslinger

    Webslinger Retired Moderator

    I'm not sure. But if I were you, I'd be contacting Slysoft asap: http://www.slysoft.com/contact.html
     
  13. MickJT

    MickJT Well-Known Member

    Fair enough, I just thought that would be a bit pre-mature to e-mail them so quickly. At least i'll get my answer, though :) Thanks.
     
  14. Webslinger

    Webslinger Retired Moderator

    Yeah, but there are no Slysoft representatives on the forums right now, and this sort of thing (when it involves license keys) is generally better handled through Slysoft support rather than on the forums.
     
  15. Peer

    Peer Redfox Development Team Staff Member

    Usually it should take around 2 to 10 minutes. With 10 minutes being the upper bound.
    I'd allow it 30 minutes, but if it takes longer, something is wrong.

    Then you should contact support with your license details and they will check..

    EDIT: just in case: the statement "I have the same problem" has statistically proven to be wrong in at least around 40% of all cases here in the forum, so if you don't have the exact same message (error 402 and so on), chances are that you have a totally different problem.
     
    Last edited: Oct 22, 2008
  16. MickJT

    MickJT Well-Known Member

    It is 402.. and it has been like this for hours :) I've contacted support, and waiting..

    Edit: No response from support yet. Still happening. Hmm.
    Edit2: Seems to be fixed now. However when it worked it didn't say "Connecting to update server", or come up with a prompt. All I did was Disable/Enable AnyDVD in the task tray like I had been doing. Nevertheless i'm inclined to believe it's fine now.
     
    Last edited: Oct 23, 2008