I sent in all of the details 2 days ago and no one responded so I'm moving my complaint from private communications with redfox.bz to the public forum. I've never heard of the company that fraudulently charged my account. My bank cancelled the credit card that I used to order from RedFox and I of course had to change all of the auto payments (e.g. Amazon, New Egg, Verizon, my auto insurance). I understand that these things can happen. But I don't understand why Red Fox's response to my detailed message was only silence. If it is going to take awhile to prevent other customers the order with credit cards from getting fraudulent charges, it is what it is. But a simple acknowledgement or 'we'll get back with you' would have been fine. I like your product and you tech support, but your business support appears to suck big time.