Fixed once / needs to be fixed again
In the tickets I'm working in support I've shipped older versions of AnyDVD and CloneDVD for testing. The error is most likely an unexpected CSS error or a CSS unit that surfaces in a way that AnyDVD does not expect. Researching this has shown:
1. this has happened in the past
2. this was "fixed" on a one-for-one basis to mean a certain DVD caused it and this one DVD was addressed and "solved". In December of 2007 this was addressed in AnyDVD for one DVD.
3. this means it is a matter of circumstances if another DVD at a later time exhibits this behaviour and it may be totally unintentional on the part of the studio - like winning the lottery.
4. Several of these PS18 errors have been fixed in the past weeks by UPGRADING - verified with direct inquiry on closed tickets: "upgrading to 6412 and 2917, etc. = fixed".
5. To "4": two "new" PS18 users started getting PS18 AFTER upgrading to 6412 and 2917
Conclusion:
This is not a new protection but is likely a wheel-of-fortune situation in AnyDVD pertaining to the CSS material. The bit-set error may be occurring because something LOOKS LIKE a CSS item and it is appearing in the wrong place at the wrong time. Since this is unexpected, the alarm is set as if a setting changed in AnyDVD after execution or a crack-like face appears, etc. and this is a "stop the show" interrupt.
More on this as I get feedback later today.
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Update 21 April - Support Ticket
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Action: Sent the customer 6404 AnyDVD and 2915 CloneDVD:
Result: "I have installed anydvd 6404 and and clone 2915 and this works fine and the preview is there in CloneDVD
I have updated anydvd to 6412 and all is fine !!!! working with CloneDVD (2915).
I have not updated clone as it is working !!!!
If I rip the dvd using the ripper i still get ps18 error!!!
Next Action: Ask for a downgrade to 6404 again and see if this rips OK.
Conclusion: CloneDVD >2915 may be broke using the normal scan / burn cycle and the same error appears to have found its way into AnyDVD >6404.
UPDATE 25 April
Heard back from BOTH users with "all DVDs cause PS18".
Downgrading to 6317 AnyDVD got these users going again. CloneDVD is 2915 and 2917. This scenario is 180 degrees out from the two PS18 tickets from late March/early April fixed by updating to 6400+ and seems to be independent of the CloneDVD version installed.
Beginning to suspect something on the system may be a factor here as this is not logical.
Update - 2 May :
This has been passed to James
Two addtional users >6400 now getting this error.