Program encounters a problem, how to fix

Discussion in 'AnyDVD HD (DVD issues)' started by jcrocco, Jan 25, 2008.

  1. jcrocco

    jcrocco New Member

    I have successfully downloaded and installed and used this program on one day to make two copies, no problems. I go to do another one the next day and the program encounters a problem. It launches, but when I click to copy DVD, it encounters a problem and closes.

    I have not bought this yet, but if it does this stuff, and I cant fix it, why should I buy?

    Has anyone had thisproblem?
     
  2. Webslinger

    Webslinger Retired Moderator

    1. Use Anydvd 6.3.1.2: click http://static.slysoft.com/SetupAnyDVD.exe

    You may need to reboot after installing if prompted to do so.

    2. Click the red fox icon on your toolbar. Click "default". Click "ok".

    3. Disable CPRX in 1-Click if you use Anydvd:
    click http://forum.slysoft.com/showpost.php?p=70290&postcount=7

    4) a) Ensure Anydvd is running.
    b) Put the problematic original disc in your optical drive/reader. Wait for Anydvd to scan the disc.
    c) Right click the red fox icon on your toolbar.
    d) Select "Create Logfile"
    e) Wait for Anydvd to create a log file.
    f) A pop-up screen will appear. Take note of the location where Anydvd created the logfile and the logfile's name. Click "ok".
    g) Go to your My Documents folder
    h) You will see a zip file called "Anydvd_Info_titleofmydisc.zip" (or something similar; see step f)
    i) When replying or posting in the Slysoft forums, look for the icon that looks like [​IMG]
    j) If you don't see that paperclip icon, click the "go advanced" button. You should see that icon now. Click the paperclip.
    k) A small pop-up screen should appear (if it doesn't please ensure your browser is enabled to allow pop-ups from the Slysoft forums)
    l) Click the "Browse" button, and locate and select the .zip file you created.
    m) click "upload"

    5) State the full a)error message(s) you encountered (click "details"), b)tell us what program(s) you were using when you received the error message(s), and c) describe in detail what you were doing when you received the error message(s). What problem are you having exactly?