Problems with PowerDVD 3370a crashing on launch

Discussion in 'AnyDVD HD (Blu-ray issues)' started by gwolfman, Apr 5, 2008.

  1. gwolfman

    gwolfman Well-Known Member

    Problems with PowerDVD 3730a crashing on launch

    After I install the update, it asks for my key, which I enter, hit activate, it says ok, then it trys to load but crashes before the player shows up. I'm running Vista Ultimate 32-bit. Under the crash details provided by vista it says the following:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: PowerDVD.exe
    Application Version: 7.3.3723.0
    Application Timestamp: 47971598
    Fault Module Name: CLDShowX.dll
    Fault Module Version: 7.1.3723.50
    Fault Module Timestamp: 47972cf8
    Exception Code: c0000005
    Exception Offset: 000eebfd
    OS Version: 6.0.6000.2.0.0.256.1
    Locale ID: 1033
    Additional Information 1: 702f
    Additional Information 2: db729d540946a4ba8db2424401ce55cd
    Additional Information 3: 0539
    Additional Information 4: c530763f553f250d035c1c60162ecf16

    Anyone else have this problem or know what I can try to get it to work? Thanks!

    Edit: change the version to be correct.
     
    Last edited: Apr 5, 2008
  2. MickJT

    MickJT Well-Known Member

    You mean 3730a? Try uninstalling and reinstalling.
     
  3. gwolfman

    gwolfman Well-Known Member

    Yeah, thanks, fixed the version # in the post title

    I uninstalled and reinstalled twice, still the same problem.
     
    Last edited: Apr 9, 2008
  4. gwolfman

    gwolfman Well-Known Member

    *bump* sorry
     
  5. SamuriHL

    SamuriHL Retired Moderator

    I doubt anyone here is going to be able to help with that one. Your best bet is to...I know, you aren't going to like this...contact Cyberlink support. DUM DUM DAAAAAAA. :D /scary music ;)
     
  6. hlkc

    hlkc Well-Known Member

    After months of crashing PDVD, only able to play BD from HD folder, ISO, disk, HD-DVD all crashed when I tried to play them from PDVD :bang: After weeks of back and forth with CL support, I finally decided to do a clean install from scratch and now I am a happy camper. I can play EVERYTHING, ISO, disk and folder without crashing from PDVD 3319a and/or 3370a. Try the suggestion from SamuriHL first and if they can help it will be great if not you might need to do a clean install in order to make everything to work. Best of luck!
     
  7. SamuriHL

    SamuriHL Retired Moderator

    And by "clean install", that crazy fool means reinstalling the operating system from scratch. :D It worked, so, that's not necessarily a bad way to go depending on what you can do for backing up your data and how many apps you'll need to reinstall. Last ditch effort, I'd give it a shot after backing everything up. But see if CL support can pull something out of a nether region for you. Anything's possible. They did actually manage to help me with a support issue in 3730 that I had where the audio on SD discs was out of sync. Their suggestion actually worked for me. It was the nastiest reinstall I've seen in a while and actually, come to think of it, might work for you. I'll see if I can do this from memory.

    -Uninstall ALL versions of PowerDVD from your machine
    -Delete any left over files/folder with Cyberlink or PowerDVD in the name on your hard drive.
    -In the registry, both in HKEY_LM and HKEY_CU branches, delete any Cyberlink or PowerDVD entries you find
    -Reboot
    -Try reinstalling PowerDVD

    If that doesn't work, I'd say you probably have a conflict somewhere and a fresh OS install wouldn't be a horrible idea. But if this doesn't work, I'd check with CL support first and see if they have any insight.
     
  8. profcolli

    profcolli Well-Known Member

    Good advice from SamuriHL as usual, but you could also just install the OS in another partition (multi-boot) and put PowerDvd in there. You don't lose anything and you have a really clean environment for PowerDvd. Buy an extra HDD if necessary to do that (you might find one in a box of cornflakes they are so cheap now).
     
  9. gwolfman

    gwolfman Well-Known Member

    Yeah, I've tried them in the past and they're horrible! At least the two times I tried using their support. Maybe they're better now? I know the people here are more competent, so I thought I'd try you guys first. :)

    Yeah, good idea. Maybe this will be a good time to update to Vista SP1. I'll see if I can find some time this weekend and I'll give that a shot.

    Yeah, I guess it's time though. I usually do it about once a year and I think it's been a year now (for a clean install). I tried the uninstall, registry/folder cleaning/deletion and it still craps out on me. Thanks for the help/suggestions!

    Yeah, I have dual boot right now (Vista/XP) and 3730a runs fine on XP, but I usually use that partition for gaming and Vista for home theater stuff. LOL I love your reference to the cereal prize, that was great!
     
  10. SamuriHL

    SamuriHL Retired Moderator

    Definitely sounds like time for a clean install. I may end up doing my HTPC in the near future, as well. I want to see if I can figure out that damn Showtime issue. Not that I really care that much but I don't like when things don't work. Anyway, if there's anything we can do to help, give a yell.