Resolved Prime Video Not Working

[Bounce]

Went into AS today and my other providers are working fine. Prime Video had been working before the recent update yesterday. When I tried today, it showed the search field and everything appeared fine but a search froze (no results and no way to change the search). I then closed and reopened AS a few times and got just the Prime/Home/Back/Forward buttons but nothing else below that.

I eventually deleted the tab and recreated it. After that, no request for ID/PW but also no anything else. The headers are there but all the content below where the Prime/Home/Back/Forward buttons are not there (not just empty fields).

 

[Bounce]

Update. After it set on the screen described above (only Prime/Home/Back/.Forward showing) while I wrote up the above, the service finally showed through and loaded up. I was able to do a search and see results. Clicking on options gets results but it's very slow. The other services in AS are not doing this.

 

[coopervid]

Close AS. Delete the cache.

c:\Users\#UserName#\AppData\Local\RedFox\AnyStream\cache

Restart AS.

 

[Bounce]

This fixed it!

 

[zero269]

Haven't used AS in a while, so updated to v1560 a little while ago.
Noticed prime not responding to searches and selections.
Followed @coopervid advise and it started working again.

One thing to note is that for Windows, you can use the following Environment Variable to get to your Local App Data a bit quicker:

Press:



Copy/Paste the following: %localappdata%\RedFox\AnyStream\cache

The only thing in the cache folder was a folder called Chromium. I deleted it, then opened and tested AS.

All is good...

Thanks @coopervid