PowerDVD 16 error: Unable to read a file on the disc

Discussion in 'AnyDVD HD (Blu-ray issues)' started by fred.albert, Nov 27, 2017.

  1. fred.albert

    fred.albert Member

    I am finding that for blu-ray discs I get the above error message in what seems a random way. For example I have a blu-ray of Spectre (commercial disc 64760SBN, not a copy, region b, my 'correct' region). The disc will play fine one day, then the next day I will get a "Unable to read a file on the disc" message. I have PowerDVD 16 Ultra, fully up to date and AnyDVD HD 8.2.0.0, running with Win 10 (also fully up to date). I am attaching a copy of the logfile. Usually I can get a disc running, but it might take 15 minutes, by starting and closing PowerDVD, and/or inserting and ejecting the disc a couple of times and/or restarting my laptop. Occasionally, if I shut down AnyDVD it also starts working. Hope someone can help.
    Thanks,
    Fred
     

    Attached Files:

  2. James

    James Redfox Development Team Staff Member

    What is ESET doing in your optical drive stack?
    Code:
    CDROM Class UpperFilters:
    edevmon (system32\DRIVERS\edevmon.sys), Version: 10.1.3.0 (10.1.3.0)
    Company: ESET
    Product: ESET Security
    Copyright: Copyright (c) ESET, spol. s r.o. 1992-2017. All rights reserved.
    Description: Devmon monitor
    Trademarks: NOD, NOD32, AMON, ESET are registered trademarks of ESET.
    FileVersion: 10.1.3.0
    ProductVersion: 10.1.3.0
    
    Anyway, I'll prepare an AnyDVD version with the previous driver version. Let me know, if this fixes your problem.
     
  3. James

    James Redfox Development Team Staff Member

    Please try AnyDVD 8.2.0.1: https://forum.redfox.bz/threads/anydvd-hd-8-2-0-1-beta.73966/
    Please let me know, if you notice any improvement. Thank you.
     
  4. antipodes

    antipodes Well-Known Member

    Thanks James
     
  5. fred.albert

    fred.albert Member

    Hi James
    I have now tried 8.2.0.1 a couple of times and it now seems to be working, though it takes over a minute to load up and play the blu-ray disc.
    I assume ESET is there to protect against viruses and malware entering my laptop via disc. I guess it does a scan before allowing anything to load. Here's a ziplog as to what is happening now, if that is any help.
    Many Thanks
    Fred
     

    Attached Files:

  6. James

    James Redfox Development Team Staff Member

    The particular disc you used for testing contains BD+ and has an elaborate structure, so it may take a little while. Maybe eset is scanning the disc, too. If it does this while AnyDVD is working, it will slow down decryption a lot, because random access on an optical disc is very slow. Just guessing.
     
  7. fred.albert

    fred.albert Member

    Yep, could be. The important thing for me is the problem seems to have been fixed so many thanks.
    Fred