Power DVD 17 WILL NOT PLAY HEVC [ SOLVED ]

Discussion in 'High Definition Software' started by Wheatley, Oct 1, 2021.

  1. Wheatley

    Wheatley Member

    I downloaded Labyrinth in HEVC on HBO Max but Power DVD 17 will not play the file. It says it supports HEVC and H.265 and H.264. on the website. I downloaded Point Break on HBO Max In AV and that plays fine. Movies And TV and Windows Media Center Play the file fine. Do I have to upgrade Power DVD? I have converted files to HEVC with uniconverter and they play. Can you tell me why it will not play the file. Here is a link https://www.cyberlink.com/support/faq-content.do?id=19880 . I will upload the log files. Power DVD opens up and then just closes again when I use open with .
     

    Attached Files:

  2. RedFox 1

    RedFox 1 Super Moderator

    Microsoft media player Plays these.mp4 files As good as any.
     
  3. tectpro

    tectpro Translator (ms_MY)

    HEVC only when the codec is present.
    It's not by default.
     
    Wheatley likes this.
  4. Wheatley

    Wheatley Member

    The codec is not present in the file? I downloaded it in HEVC. Do I have to change settings?
     
  5. tectpro

    tectpro Translator (ms_MY)

    The codec is not present in Windows. For PowerDVD, it depends on the version.

    I use the KLiteCodec pack with the MPC (MediaPlayerClassic) inside the pack, to watch videos.
     
    Wheatley likes this.
  6. Wheatley

    Wheatley Member

    I used uniconverter to convert from 1920 816 to 1920 1080 and made it full screen and now it plays but I lose DD+. It does not have the option for DD+ I get AAC. I have 5.1 speakers hooked to my computer. I also lose the description of the movie.
     
  7. Wheatley

    Wheatley Member

    I have version 17. It says at the website it supports HEVC. The files are smaller but look the same.
     
  8. tectpro

    tectpro Translator (ms_MY)

    Did you try with another player?
     
  9. Wheatley

    Wheatley Member

    Sorry I meant Windows Media Player. I have Windows 10 Pro Version 21H1 build 19043.1237 and Microsoft SQL Server Compact 4.0 SP1 X 64 ENU installed. It plays in Media player Movies and TV and Nero 9. I have Cyberlink Media Suite 15. I used a updated version of uniconverter. I was able to get AC3 audio and that plays in HEVC. Why won't the file?
     
    Last edited: Oct 1, 2021
  10. cartman0208

    cartman0208 Well-Known Member

    I guess the downloaded file is with EAC3 audio, maybe P-DVD has a problem with that?
    I convert all my downloaded files from EAC3 to AC3 audio for compatibility reasons
     
    Wheatley likes this.
  11. zanetti

    zanetti Well-Known Member

    yeah, you also have an option for ac3 on HMAX. i use a HTPC so no problem with EAC3, but if its available i go for ac3 for wider compatibility. yes, its an additional step when downloading therefore i use it for movies on HMAX, tv series i go for EAC3 since among other things AS doesnt remember last selection for audio and it would be a pain to have to select AC3 for every single episode in a 6 season series. so, try downloading same video, same resolution but with ac3 audio track and see if thats solves your current predicament.
     
  12. RedFox 1

    RedFox 1 Super Moderator

    Moved to High Def Software.
     
  13. Wheatley

    Wheatley Member

    Labyrinth is not available anymore.I downloaded the fugitive in HEVC and AC3 audio and Power DVD just opens and closes again.It does not even play. Do you know why it won't even play?
     
  14. Ugadata

    Ugadata Active Member

    AnyStream is doing exactly what AnyStream is suppose to do, Download a file.

    If PowerDVD cannot play that file it most likely is not an AnyStream issue. Sure, it is possible that the file was corrupted during download. If the file won't play even in another Player (ex. VLC or MPC) then the file maybe corrupt. If the file will play in ... say, VLC (or any other player software) .. but not in PowerDVD then the issue is with PowerDVD (or maybe in this case HBOMax).

    Unfortunately, I don't think there will be much joy in contacting Cyberlink about it since the version of PowerDVD is older. But it wouldn't hurt to ask your questions in a Cyberlink PowerDVD forum.

    https://www.cyberlink.com/support/faq-content.do?id=19880

    The link indicates that PowerDVD 17 supports HEVC* (asterix indicates not all versions are supported - I take that as not all PowerDVD 17 versions)

    You indicate that your using the "Play With" context menu option to play the file. Have you tried starting PowerDVD first and then navigating to the file thru PowerDVD to start it? I would not expect it to work any better but you may get some kind of message as to why it doesn't work (or maybe not ... just a suggestion).
     
    Wheatley likes this.
  15. Wheatley

    Wheatley Member

    What is strange is when I convert it to the same format HEVC with uniconverter and AC3 audio it plays with the Power DVD 17. I didn't have any playback issues until I updated my operating system to version 21H1. Now I have weird audio issues. The backround music is loud but the voices are low on some titles.I have 6 speaker 5.1 but I have to set it to 4 speakers to get audio right.
     
  16. Wheatley

    Wheatley Member

    I just downloaded Tom & Jerry in 4K DD+ in HEVC format and it plays fine.Plays fine with Power DVD 17. It is strang some of the issues I am having.
     
    Last edited: Oct 1, 2021
  17. Wheatley

    Wheatley Member

     
  18. Wheatley

    Wheatley Member

    No I don't get a message it just closes. Yes you are right I tried VLC and it does play the file. Thank You very much!
     
  19. Wheatley

    Wheatley Member

    Thanks Everyone For Your Help!
     
    DeepSpace likes this.
  20. Wheatley

    Wheatley Member

    I think you are right the audio is the problem!