There's an engineering acronym called KISS (aka, Keep It Simple Stupid). I'm proposing a new acronym for when you contact tech support (no offense SlySoft, you have the best support available). I call it 'Play It Simple Stupid'. How do you apply this principle? When you contact tech support for a product like PowerDVD Ultra, where the tech support sucks, don't let them know you're an expert but act like the dumbest computer user on the planet. Initially, they'll give you the same boilerplate solution that they give to everyone else but, if you are persistent and keep telling them that it doesn't work, eventually they'll have to come up with something simple like Slysoft always does.