Pioneer acknowledges cd issue with certain burners

Discussion in 'CD/DVD/BD Drives' started by Webslinger, Sep 27, 2007.

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  1. Webslinger

    Webslinger Retired Moderator

    vbro alerted me to this.

    Important: Notice Regarding CD Read/Write Functionality in Certain Pioneer Computer Drive Models

    August 21, 2007

    Dear Valued Customer:

    We would like to inform you of a potential service issue with the following Pioneer computer drive models:







    The issue occurs only under limited environmental and use conditions that are not typical for most end users, so Pioneer anticipates that most users will not be affected. If you are not experiencing any issues currently, there is no need to take immediate action. The service issue does not pose any health or safety risk.

    Pioneer is aware of a potential issue with the above drives’ CD (not DVD) read/write capability. Under certain environmental and heavy use conditions, the above drives may become unable to read or write to CDs. To address this issue, for any of the above model drives that become unable to read and/or write to CDs, Pioneer will provide a replacement unit (which may be a newer model number) at no extra charge, shipping prepaid, subject to the terms and conditions of Pioneer’s standard limited warranty(excluding duration).

    Again, we anticipate that most drives will not be affected. However, if your DVR-1810, DVR-2810, DVR-X122, DVR-112D, DVR-112DBK, or DVR-112DSV drive becomes unable to read or write to CDs, please contact Pioneer Customer Service by one of the following methods:

    Complete an online replacement request form and submit it online. Once your model and serial number are validated, you will print out the completed form to mail along with the affected drive.

    This online form is for United States customers only. For Canadian residents, please contact Pioneer Electronics of Canada customer service directly at 877-283-5901.

    (Formulaire valide aux Etats Unis seulement. Residents Canadiens, veuillez contacter Pioneer Electronics de Canada directement au 877-283-5901. Merci.)

    If you are unable to complete the online form, please contact Pioneer toll free at 1-800-872-4159 (Monday - Friday, 6:00 AM - 4:30 PM PST, excluding holidays), or by email. Please have ready the drive’s serial number and model name, which can be found on the product label on top of the drive.

    Once Pioneer verifies the model and serial number, send the affected drive, shipping prepaid by a traceable method, to Pioneer Electronics Service, Inc., Customer Support Division, 1925 E. Dominguez Street, Long Beach, California 90810. Please package the drive carefully to prevent damage in transit. Please do not send in your drive without first obtaining authorization from Pioneer through one of the above methods.

    We apologize for any inconvenience this service issue may cause and thank you for your cooperation and continued support of Pioneer.


    Pioneer Electronics (USA) Inc.
    Last edited: Dec 29, 2007
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