Paid for product but didnt receive a license

Discussion in 'Purchase and License Keys' started by wf31, Apr 14, 2020.

  1. wf31

    wf31 New Member

    I paid for a license 4 days ago via bitcoin and never received my license. I've submitted 2 support requests with no response.
     
  2. Ivan

    Ivan Admin Staff Member

    Looks like your mail provider is blocking emails from RedFox silently (without bouncing them). That's why you didn't receive any (license and support) emails from Redfox. Please check also your spam folder.

    However, a minute ago I sent you a forum PM with a link to download your license.

    Thank you for supporting the RedFox project.
     
    whatever_gong82 likes this.
  3. wf31

    wf31 New Member

    Got your PM. Thanks!!!!
     
    whatever_gong82 likes this.
  4. clintfunhome

    clintfunhome New Member

    Hello, I just purchased a key a couple days ago but did not receive a key either.
     
  5. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    Have you checked your webmail spam folders? If payment went though, keys are then sent automatically as an attachment to the email.

    Sent from my Pixel 3 XL using Tapatalk
     
  6. clintfunhome

    clintfunhome New Member

    I received the payment details email after i purchased from "ipay88" but there was no attachment. I checked my spam folders and other folders each day too just in case but nothing.
     
  7. mmdavis

    mmdavis Well-Known Member

    Sounds like a job for @Jill or @John
     
  8. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    Yup, sounds like the email provider stripped the attachment key.

    Btw it's @Ivan, not John

    Sent from my Pixel 3 XL using Tapatalk
     
  9. Ivan

    Ivan Admin Staff Member

    @clintfunhome

    I did not find any order with your forum email address. Please send me a PM with your email address used when ordering.


    Edit:
    I've found your order. You used a hotmail address and license email got delivered. Most probably our email ended up in your spam folder. However, I'll send you a PM with your license....
     
    whatever_gong82 likes this.
  10. clintfunhome

    clintfunhome New Member

    Alright, I got it, thanks. I had to sign up with this email because I wasn't getting a sign up email from the hotmail one either. I think they are blocking everything from this site.
     
    whatever_gong82 likes this.
  11. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    If you want to courage the mailbox for the forum, send me a DM with the address you'd like it to be. I can change it directly for you

    Sent from my Pixel 3 XL using Tapatalk