paid for but did not receive renewal license...

Discussion in 'Purchase and License Keys' started by rayray61, Jun 2, 2019.

  1. rayray61

    rayray61 Member

    2 days ago,i paid for 2 year license renewal but did not receive product etc, no communication or response at all.....could anyone offer advice or suggestions what to do next....i sent a couple of responses to the Contact us link....but still nothing. Thanks
     
  2. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    Wrong section, moved to license section

    You paid for what exactly? AnyDVD or CloneDVD/CloneBD?
     
  3. rayray61

    rayray61 Member

    I paid for 2 year AnyDvd renewal license with no product as yet?
     
  4. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    Which payment method did you use? Credit card or virtual currency?

    Sent from my Pixel 3 XL using Tapatalk
     
  5. rayray61

    rayray61 Member

    i used mastercard, which i"ve used since 2003 with problems .....
     
  6. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    Have you checked your (web)mail spam folders? If payment went through, licenses are sent immediately. If nothing is in your spam folders, then @Ivan or @Jill will need to take a look

    Verstuurd vanaf mijn Nexus 7 met Tapatalk
     
  7. rayray61

    rayray61 Member

    i did find the license key in the spam folder,thank you......after following the usual steps,the lttle box asking to "request trail, order, or exit " will only appear, after clicking the keys. never had this before, anyone can help?
     
  8. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    Save the key files to the desktop, make sure anydvd is running. Then double click the files to register. Should work, if that fails try to register via the start menu option

    Sent from my Pixel 3 XL using Tapatalk
     
    whatever_gong82 likes this.
  9. Ivan

    Ivan Admin Staff Member

    Thanks Ch3vr0n...
     
    whatever_gong82 likes this.
  10. rayray61

    rayray61 Member

    Everything up and running.....Thanks Ch3vr0n!!!