No response to License Messages sent via RedFox Support Portal

Discussion in 'Purchase and License Keys' started by Mervyn, Nov 14, 2019.

  1. Mervyn

    Mervyn New Member

    Been trying to resolve loss of AnyDVD HD Lifetime License using the Support\Contact Us facility on RedFox website for about 3 weeks. Have received no response to any of my requests. Anyone know why?
  2. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    Have you checked your (web)mail spam folders? If nothing there, Maybe your ISP is silently dropping mails from redfox. This is a case for @Jill or @Ivan

    Sent from my Pixel 3 XL using Tapatalk
    theosch likes this.
  3. Ivan

    Ivan Admin Staff Member

    Hi Mervyn,

    Your mail provider is using an outdated (> 10 months) DNS entry of our mail server to check if our emails are really coming from RedFox mail server. Since this old mail server does not exist anymore, your mail server is refusing mails from RedFox.

    However, I'll send you a PM with your license in a minute.

    theosch likes this.
  4. Mervyn

    Mervyn New Member

    Thanks Ivan.

    AnyDVD now installed and running. License key now saved to multiple locations, so shouldn't have this problem again.

    BTW, how do I set about correcting the mail server problem?

    Regards … Mervyn
    whatever_gong82 likes this.
  5. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    You don't, your ISP/mail provider needs to fix their DNS server, that's outside your reach unless you run your own mail provider/server
    theosch likes this.
  6. Ivan

    Ivan Admin Staff Member

    I already contacted your postmaster to fix it...
    theosch and whatever_gong82 like this.