This thread will show the most probable causes and solutions for the "no disc drive" problem after AnyDVD version 7150.
We are getting more reports in Support about AnyDVD not "seeing" the DVD drive(s) even though these will play DVDs without problem.
Going back to an earlier version works but this is not the desirable solution. Once again, it appears an anti-virus tool runs amok and prevents AnyDVD from properly executing.
There is a difference in the way this problem appears as opposed to DVD drives totally going "off-line".
Typically, this software/driver error will show a message as if you do not have a DVD drive installed at all.
NOTE: The key difference with this symptom is you will still be able to PLAY DVDs. It's just that AnyDVD will not try to access it.
Norton / Symantec users
One error scenario was caused by "symantec power eraser rootkit".
Once these items were deleted under safe mode anydvd at the latest level is now working (boot the machine, pressing the F8 key until the menu appears and select SAFE mode)
http://community.norton.com/t5/Nort...-to-uninstall-norton-power-eraser/td-p/498096
OR
http://www.windowsuninstaller.org/w...n-power-eraser-2-0-0-52-uninstaller-info.html
OR
SMR (Symantec Maximum Repair) DLL. IF you have this tool from Symantec then de-install it. Contact Symantec for assistance.
See this for removing that Symantec software:
http://www.symantec.com/business/support/index?page=content&id=TECH201909
Kapersky
We have gotten feedback from the field that Kapersky Anti-Virus also can cause this symptom.
We do not know as yet what function in Kapersky causes this but stopping the program allowed AnyDVD to "see" the DVD drive again.
AVAST Users
AVAST may also be an interfering program. Stop it and try to start AnyDVD again. You have to permanently disable it while you are installing 7.1.6x or 7.1.7x or later version.
Right click on the AVAST Icon and left click on AVAST shield controls. Then click on permanently disable.
It will restart after you reboot your computer after you install AnyDVD.
Un-install/install
Some users report removing AnyDVD totally and then re-installing 71xx will reset the condition.
======================================================
We have put AnyDVD 7.1.5.0 here:
http://sandbox.slysoft.com/beta/SetupAnyDVD7150.exe
Remove your existing version
Install 7150, reboot and verify the DVD drive works
Install 7190 now and reboot.
======================================================
One W8 x64 user reports:
- Updating "Definitions" for the "Windows Defender"
and/or
- one of the 3 security updates.
Also: Turn off Malwarebytes and Spybot too.
Things to look for if this symptom appears:
- you get the "disabled" message from AnyDVD
- the drive shows "checked" on the drives list in AnyDVD
- the drive plays DVDs while AnyDVD is in this "no drive" state
Stop your anti virus program and then insert a DVD again.
PM me if this solves your problem and is not Symantec or Kapersky
As more info becomes available we'll add it here
I am briefly opening this thread for input.
We are getting more reports in Support about AnyDVD not "seeing" the DVD drive(s) even though these will play DVDs without problem.
Going back to an earlier version works but this is not the desirable solution. Once again, it appears an anti-virus tool runs amok and prevents AnyDVD from properly executing.
There is a difference in the way this problem appears as opposed to DVD drives totally going "off-line".
Typically, this software/driver error will show a message as if you do not have a DVD drive installed at all.
NOTE: The key difference with this symptom is you will still be able to PLAY DVDs. It's just that AnyDVD will not try to access it.
Norton / Symantec users
One error scenario was caused by "symantec power eraser rootkit".
Once these items were deleted under safe mode anydvd at the latest level is now working (boot the machine, pressing the F8 key until the menu appears and select SAFE mode)
http://community.norton.com/t5/Nort...-to-uninstall-norton-power-eraser/td-p/498096
OR
http://www.windowsuninstaller.org/w...n-power-eraser-2-0-0-52-uninstaller-info.html
OR
SMR (Symantec Maximum Repair) DLL. IF you have this tool from Symantec then de-install it. Contact Symantec for assistance.
See this for removing that Symantec software:
http://www.symantec.com/business/support/index?page=content&id=TECH201909
Kapersky
We have gotten feedback from the field that Kapersky Anti-Virus also can cause this symptom.
We do not know as yet what function in Kapersky causes this but stopping the program allowed AnyDVD to "see" the DVD drive again.
AVAST Users
AVAST may also be an interfering program. Stop it and try to start AnyDVD again. You have to permanently disable it while you are installing 7.1.6x or 7.1.7x or later version.
Right click on the AVAST Icon and left click on AVAST shield controls. Then click on permanently disable.
It will restart after you reboot your computer after you install AnyDVD.
Un-install/install
Some users report removing AnyDVD totally and then re-installing 71xx will reset the condition.
======================================================
We have put AnyDVD 7.1.5.0 here:
http://sandbox.slysoft.com/beta/SetupAnyDVD7150.exe
Remove your existing version
Install 7150, reboot and verify the DVD drive works
Install 7190 now and reboot.
======================================================
One W8 x64 user reports:
- Updating "Definitions" for the "Windows Defender"
and/or
- one of the 3 security updates.
Also: Turn off Malwarebytes and Spybot too.
Things to look for if this symptom appears:
- you get the "disabled" message from AnyDVD
- the drive shows "checked" on the drives list in AnyDVD
- the drive plays DVDs while AnyDVD is in this "no drive" state
Stop your anti virus program and then insert a DVD again.
PM me if this solves your problem and is not Symantec or Kapersky
As more info becomes available we'll add it here
I am briefly opening this thread for input.
Last edited: