New PowerDVD Patch coming on 11/16

Discussion in 'AnyDVD HD (Blu-ray issues)' started by ftimer, Nov 14, 2007.

  1. ftimer

    ftimer Member

    Hello All:

    Im my effort to get my hands on the 3104 patch for PowerDVD, I sent the following message to Cyberlink support:

    Hello, I am a registered PowerDVD ultra
    owner and the latest update crashes my
    Vista machine when I try to run it. The
    last version that worked was the 3104
    patch. However in installing the new
    patch, I overwrote the 3104 patch which
    is no longer available on your site.

    Can you please send me a link for the
    3104 patch so that I can start using
    PowerDVD again?


    And I received the following reply today:

    Thank you for contacting CyberLink Online Support.
    We understand your concern related with PowerDVD Ultra.
    We apologize for the inconvinience caused to you.
    We regret but currently we have disabled all the patches associated with PowerDVD Ultra as our esteemed customers were facing similar type of issues with them.
    We will release a new patch on 2007/11/16. We request you to kindly wait till then and we will provide you the latest full software after that.
    Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products.


    So it looks like unsurprisingly, they stirred up a shitstorm with their latest patch release. I am pretty sure that 80%+ of PowerDVD customers bought it ONLY to play DVD or HD content from folders....

    I wonder if this new 11/16 patch will restore the "play from harddrive" option...
     
  2. SamuriHL

    SamuriHL Retired Moderator

    I'll give you better than even odds that if it detects a BD+ folder on that hard drive backup it refuses to play it, however...
     
  3. FTX

    FTX Active Member

    Seems to be irrelevant if the detects the folder or not... it will not play anything anymore from disk... which would be a shit. I normally try my homevideos from disk before writing them on a BD-R but luckily i don't need PDVD anymore.

    F
     
  4. Adbear

    Adbear Well-Known Member

    I got a message from them telling me I needed to get in touch with element5 for a refund
     
  5. SamuriHL

    SamuriHL Retired Moderator

    Um, did you read the first post in this thread? :) They're releasing a patch to "fix" the playing from a folder. But, I bet that the "fix" won't allow a folder to play back that contains the BD+ folder contents.
     
  6. rcoe

    rcoe Member

    I contacted them asking if this was going to be changed and if not I would be requiring a full refund as they removed a key feature of the product I purchased.

    This is the responce I received.

    Dear Richard,

    Thank you for contacting CyberLink Online Support.

    We understand your concern related with PowerDVD Ultra software.

    In regard to your concern, we like to inform you that this issue is already being forwarded to our higher departments. And it can take time to get any response on this issue. You have to wait for it.

    So, if you want to take refund for the PowerDVD Ultra software then you can take it.

    Regarding the refund issue, we would like to tell you that all our sales/refund related issues are handled by our sales partner, Element5. Please contact them using the link that follows:

    customer_service.html

    Other E-mail address: processing@element5.com

    Also go through the FAQ section on the above page for more information.

    We deeply regret for the inconvenience caused.



    Sounds like they are just willing to hand out refunds rather than fix the problem at hand.
     
  7. SamuriHL

    SamuriHL Retired Moderator

    What a consistent response people are getting from them. /sarcasm. So which is it? Are they releasing a new patch to address the problem or are they simply willing to refund everyone's money? I'm willing to bet that those who bought it over 30 days ago don't get refunds.
     
    Last edited: Nov 14, 2007
  8. ftimer

    ftimer Member

    I guess we wil just have to see what they do with the 11/16 patch. The kind of stunt they pulled with the stealth feature removal is the kind of move that can put a small company like theirs out of business.

    On the other hand if the removal of the "play from folder" feature was not on their own initiative, but a response to the requirments from the HD-DVD/Blu-Ray license holders, then we are probably SOL...

    Luckily I was able to grab Patch 3404 from the torrents (and it seems to work fine thus far (I even tested it on FF2, silver surfer)).




     
  9. hotdog453

    hotdog453 Well-Known Member

    Ya know, how difficult is it to find a company whose reps actually speak something vaguely resembling English, honestly?

    I mean... w-t-f. One thing I love about Slysoft, I never have to ponder what language their representatives just pounded out on their keyboards, good lord.
     
  10. tqhoang

    tqhoang Well-Known Member

    You can still download it from their website...until they decide to pull them of course. :D

    Here's the 3104a: http://download.cyberlink.com/ftpdload/patch/powerdvd/CyberLink.3104a_EVR_Logo_DVD070703-04.exe
    * Improves Blu-ray Disc and HD DVD title compatibility with PowerDVD Ultra

    Also here's the newer 3104-R1: http://download.cyberlink.com/ftpdload/patch/powerdvd/CyberLink.3104_R1_EVR_Logo_DVD070614-02.exe
    * Improves Blu-ray Disc and HD DVD title compatibility with PowerDVD Ultra
    * Enables support for secure BD/HD DVD playback on Intel 965/946 graphics chip with Windows Vista aero-glass interface enabled.
     
  11. ajeffo

    ajeffo Member

    i got this reply to Cyberlink yesterday, seems quite definite,

    Dear Andrew,

    Thank you for contacting CyberLink Online Customer Support.

    In regard to your issue, we regret the inconvenience you have encountered so far.

    We regret to say that the feature of playing HD content from the hard drive has been removed from the PowerDVD Ultra software. You can only play the HD content using the Blu Ray DVD Drive and HD DVD Drive.
     
  12. Maltese

    Maltese Well-Known Member

    Do Standard Def DVDs work from HD?

    If it does, it seems hypocritical to deny HD and not SD...
     
  13. tekmobile

    tekmobile Well-Known Member

    I would have a bet that the BDA (blu-ray) has had words with them
     
  14. SamuriHL

    SamuriHL Retired Moderator

    Yea...and I have words for THEM, too. Unfortunately they'd get me banned from the forum. :)
     
  15. RedFox 1

    RedFox 1 Super Moderator

    Nope, you can say it ( LOL) I give you permission. No banning for SamuriHL.:D:D:D
     
  16. SamuriHL

    SamuriHL Retired Moderator

    We'll just leave it at the point of me already hating PowerDVD Ultra for the HDCP crap and other concessions they had to make for the ridiculous amount of DRM that's placed on HD content...and this latest move makes me hate it even more. Those useless pr!cks controlling the AACS LA are simply pissing off good customers. Ohhhh, right, they're doing it in the name of stopping piracy. Yea, great. The pirates get clean no-nonsense copies of the content and we legitimate buyers get completely screwed and raped because we decided to be good little customers and buy the product the proper way. How is that right? No, they get no sympathy from me. And the fact that Cyberlink is forced to be in bed with them sucks even worse for them than it does for us. Do you think they like getting their customers in a foaming frenzy? Enough to actually request refunds? Not likely. But they aren't given a choice. The "do as we say or we'll revoke your license" nonsense hangs over them like a guillotine. One wrong move and it cuts their head off. The music industry is starting to figure this crap out, why can't they?
     
  17. RedFox 1

    RedFox 1 Super Moderator

    I am usually neutral SamuriHL but I agree with you. There is more to this than we know for fact. But I have this funny feeling, it might not be tomorrow but it will be sorted in our favor. Its just a feeling now, and just my opinion but in the end in wont be us getting mad.:disagree:
     
  18. Clams

    Clams Well-Known Member

    Dood did you read it? Here's the text from the first post:

    We will release a new patch on 2007/11/16. We request you to kindly wait till then and we will provide you the latest full software after that.


    So where does it say that it will "fix" anything - let alone that particular issue?
    R.I.F.

    -W
     
  19. SamuriHL

    SamuriHL Retired Moderator

    I'm already not too concerned. As long as Slysoft keeps up with this and continues to remove the DRM shackles from our media, we're good to go. Take this latest nonsense with PowerDVD Ultra, for example. While it's a pain, there's nothing stopping you from making an ISO image, mounting it in Daemon Tools, and having at it. Playback from hard drive. What are they going to do about that, remove playback from drives? :D They could try and blacklist Daemon Tools, but, better companies than them have tried and failed on that one. HAHAHAHAHAHAHA. Yea, these stupid little things they do to inconvenience customers only serve to annoy honest people and do nothing to fix the problem they claim they're trying to solve.
     
  20. SamuriHL

    SamuriHL Retired Moderator

    Yea, my mistake. I took that as them fixing it, but, releasing a new patch isn't going to do jack **** if it doesn't restore this functionality. If it doesn't, then people who are requesting refunds better get them. Otherwise I can see a very large lawsuit in their future. What a pain in the @$$. This begs for Slysoft to seriously release a media player and be done with this crap once and for all.