I have contacted Slysoft over SIX times, from the 123copydvd program, to complain that the lifetime key they sent me won't activate the program. Each time I contact them WITH the lifetime key attached, they ask for the key. When I send it to them in response to their request, the NEXT email I get is that they have "closed" my case because I did not respond...When I DID. I used their program for years and thought that my continued use of their program would count in getting a lifetime key that actually WORKS. If they don't provide me with a working lifetime key, I will be looking for another program. Their "support" is a JOKE.