License issue after update to 8.5.0.0

Discussion in 'Purchase and License Keys' started by mT8k2r, Nov 9, 2020.

  1. mT8k2r

    mT8k2r New Member

    I just updated from 8.4.2.0 to 8.5.0.0 and now I get the "This version is not licensed. Please install a valid license key." dialog when starting AnyDVD. 8.5.2.0 recognized my license before the update. I have a lifetime license purchased from RedFox in 2016.

    I poked around the forum but didn't see any resolution except to contact support. Is that still the right thing to do?
     
  2. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    Yep, as other than @Ivan or @Jill "normal" forum staff have no access to the customer/licensing info (well maybe Pete too, if he wanted too?). So yes, a support ticket is the only way to go.
     
    mT8k2r likes this.
  3. mT8k2r

    mT8k2r New Member

    Thanks!