Resolved License has been deactivated

Discussion in 'Purchase and License Keys' started by Jorgejones, Dec 19, 2022.

Thread Status:
Not open for further replies.
  1. Jorgejones

    Jorgejones Well-Known Member

    I am getting a pop up, when I open the program, That says "Your license has been deactivated (reason wrong product)". Is this due to something on the server side or is there something I need to update or change? The program was working flawlessly yesterday. Thanks in advance for any help.
     
    Jorgejones, Dec 19, 2022
    #1
  2. RedFox 1

    RedFox 1 Super Moderator

    Yes, we had a server error this morning, get out your license file and while the program is closed, double-click the license file and you will be good to go.:)
     
    RedFox 1, Dec 19, 2022
    #2
    DeepSpace likes this.
  3. Jorgejones

    Jorgejones Well-Known Member

    I did as you suggested and it is still giving me the same pop up when I open any stream. I also tried restarting my computer and clicking on the license file and I got the same result
     
    Jorgejones, Dec 19, 2022
    #3
  4. Jorgejones

    Jorgejones Well-Known Member

    My bad. I was clicking on the non upgraded license. I found the most recent one with the upgrade and now we are back in business.
    Thanks
     
    Jorgejones, Dec 19, 2022
    #4
    whatever_gong82, DeepSpace and RedFox 1 like this.
  5. RedFox 1

    RedFox 1 Super Moderator

    Great to hear, I do apologize for our server error, sometimes stuff happens.;)
     
    RedFox 1, Dec 19, 2022
    #5
    whatever_gong82 likes this.
Thread Status:
Not open for further replies.