Jumanji Welcome To The Jungle Issue

Discussion in 'AnyDVD HD (UHD only)' started by FoXFun, Sep 5, 2020.

  1. FoXFun

    FoXFun Member

    Hey guys,

    Can someone help with this, Jumanji "Welcome to the Jungle" 4K UHD I get error while scanning disk, her is what I get "Cannot process request at the moment, please try again later" then error afterwords.

    Here is the log:

    Summary for drive K: (AnyDVD HD, BDPHash.bin 20-03-11)
    HL-DT-ST BD-REWH16NS40 1.02
    Drive (Hardware) Region: 1 2 3 4 5 6 7 8
    Current profile: BD-ROM
    Media is a Blu-ray disc.

    Total size: 28622816 sectors (55903 MBytes)
    Video Blu-ray label: JUMANJI_WELCOME_TO_THE_JUNGLE
    Media is AACS protected!
    AACS MKB version 61
    Drive supports bus encryption!
    Disc wants bus encryption!
    UHD Blu-ray disc.
    Cannot process request at this moment, please try again later!
    ERROR processing Blu-ray disc!

    I got 3 disk collection and the other 2 are fine, this is the only one with issue.
    Is that decryption problem?

    Btw. as you can see I am on the latest beta, still no go.
  2. Ch3vr0n

    Ch3vr0n Translator NL

  3. James

    James Redfox Development Team Staff Member

    Make sure, that MakeMKV ist *not* running when you insert this disc.
  4. FoXFun

    FoXFun Member

    Thank you, appreciate the quick response and info.
  5. FoXFun

    FoXFun Member

    No I don't use MakeMKV I just want to rip the move to HDD
  6. James

    James Redfox Development Team Staff Member

    I believe you do:
    Drive (Hardware) Region: 1 2 3 4 5 6 7 8
    But if the disc isn't yet supported, it isn't yet supported.
  7. FoXFun

    FoXFun Member

    You were right, I just know this, actually MakeMKV was running in the background and I didn't even realize it until I checked the processes, thanks. I uninstalled it while ago I guess not completely, knowing this now I deleted all related folders and registry, so it’s gone.

    So, this title it’s not supported yet, If this hasn't been done already, which I highly doubt, should I report this somewhere?
    Last edited: Sep 6, 2020
  8. testiles

    testiles Well-Known Member

    Look at the second link Ch3vr0n sent you in post #2.

    It'll direct you to the UN-supported UHD thread.

    Once there be sure to read the first two post in that thread and it will explain all you need to know.

  9. FoXFun

    FoXFun Member

    Alright, thank you (y)
  10. SamuriHL

    SamuriHL Moderator

    Please make sure to eject the disc and reinsert it. Or power cycle the drive. Before you follow the steps in the unsupported thread. Just trust me on this.

    Sent from my SM-G975U using Tapatalk
  11. FoXFun

    FoXFun Member

    I just posted the OPD of the unsupported disc, but let me try your suggestion, I will report back.

    Sadly No go, unsupported UHD.

    Recently I ripped all my sons collection (close to 30 4K UHD no hick up except this one
    Last edited: Sep 6, 2020
  12. SamuriHL

    SamuriHL Moderator

    It wasn't about it being supported. It was about ensuring the opd was correct.

    Sent from my SM-G975U using Tapatalk
  13. FoXFun

    FoXFun Member

    Ooo OK, I misunderstood you, my apology :)
    Thank you
    Last edited: Sep 6, 2020
  14. FoXFun

    FoXFun Member

    Forgive the "nub" question, I'm obviously whey behind with the knowledge on the subject, but if someone could share some educational info on how this works. The info on the first pg. seem to be in good detail, but I'm still not clear on how will one know when the given unsupported title becomes supported i.e. will the devs add needed info to the AnyDVD update, do I need to check by sticking the unsupported disc into a drive from time to time and test it again, any info will be greatly appreciated

    Thanks all
  15. SamuriHL

    SamuriHL Moderator

    The title key will be added to the OPD (Online Protection Database). No AnyDVD update would be needed. Just keep periodically trying the disc and eventually it'll work. When it does, report back in the unsupported thread so that it can be removed from the list.
    whatever_gong82 likes this.
  16. FoXFun

    FoXFun Member

    Thank you very much.
  17. testiles

    testiles Well-Known Member


    You'll only know by trying the title again.

    As stated, new UHD key are added at any time, so check your title periodically to see when it's supported.

    I generally check mine every day or two, when waiting for support.

    Also, you can make a protected .iso of the disc and use it to check when support is added.

    I do that myself as I find it easier to just click on the .iso when checking status as opposed to hunting down and mounting the disc every time.

    If you're not familiar, you can make a protected .iso using AnyDVD's Rip-To-Image with the "Keep Protection" option checked.

    Finally, if the title is supported, of course, report that on the List thread.

    If unsupported for some time, even report that on the List thread every few weeks and I'll make note of it.

    This ensures List info is up-to-date.

    whatever_gong82 likes this.
  18. FoXFun

    FoXFun Member

    Thank you for the tips, I will take your advice. :coolman:

    Thank you.
    whatever_gong82 likes this.