Resolved Issues with Amazon Prime

Discussion in 'AnyStream' started by Jambopaul, Jan 24, 2023.

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  1. Jambopaul

    Jambopaul Member

    Hello, I am experiencing the same issue and upgrading to the 1.4.9.7 Beta didn't fix it for me. Is it possible that it's an issue with Amazon DRM? As with op, other streaming service providers aren't affected and work as normal.
     

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  2. RedFox 1

    RedFox 1 Super Moderator

    Exactly what are you experiencing?
    1. Are you a Prime member?
    2. Are you logged into Amazon Prime in Anystream
    3. What region are you set to in the AnyStream Settings?
    4. You must be set to the region you are in.
    5. You cannot download from Amazon USA if you are in Canada.
     
  3. RedFox 1

    RedFox 1 Super Moderator

    I made this thread for you, please do not hijack another member's thread, even if you think you have the same issue. Thank you.
     
  4. Jambopaul

    Jambopaul Member

    Understood, my apologies.

    Whenever I try to download videos from Prime Video, the video immediately errors out before it even starts downloading. In the logs, it reads "Server certificate could not be registered. Possible causes: incorrect region setting or not logged in." and the log line below it then reads: "Download Channels disposed". All the other streaming sites are functioning just fine. I included my astlog file in my initial response.

    Regarding your questions:
    1). Yes, I am subscribed to Amazon Prime
    2). Yes, and I tried logging out and back in again just in case, but that didn't work.
    3). I live in Canada but have had the AnyStream region set to "United States" the whole time I've been using AnyStream and have previously had no trouble accessing the Canadian versions of Netflix, Prime, Paramount Plus, and Disney+ (as well as the American versions when connected to my VPN). After Prime stopped working for me and giving me the error log listed above, I tried switching the region to "Other" but that didn't work.
     
  5. RedFox 1

    RedFox 1 Super Moderator

    Change your region please. Amazon Prime will and has detected you are not a Prime USA member. Your VPN IP has been blocked, by APV. The other providers will work until they detect your VPN. AnyStream does not inherently support VPNs. We support proxies.
     
  6. Jambopaul

    Jambopaul Member

    I have changed my region to "Other" it didn't resolve the issue (and previously, I had zero problems using AnyStream on the US setting)
     
  7. RedFox 1

    RedFox 1 Super Moderator

    Select the region setting " Other" then log out and log in again to Amazon Prime. Use Amazon Prime Canada only. You can try a different IP with your VPN but they are blocking almost all of them in Canada.
     
  8. RedFox 1

    RedFox 1 Super Moderator

    Previously they didn't detect the VPN IP until now I suppose. It does catch up with you when they block it.
     
  9. Jambopaul

    Jambopaul Member

    I tried logging out and logging back in under the correct region setting but it still does not work. To clarify, I didn't use my VPN with Prime Video at all, only with Netflix (once) and HBO Max (though I will refrain from doing so in the future and try using the proxy feature you mentioned instead for the latter). Whenever I want to access Canadian sites, I leave my VPN disconnected.
     
  10. RedFox 1

    RedFox 1 Super Moderator

    Yes. now you are saying you cannot download from Canadian Amazon Prime, and you are logged in and have a Prime membership. Am I following you now? I can see from the logfile it scans the episodes from what you tried to download. Did you use the green downloadables button at the top of the page? Exactly what doesn't work? Are you getting an error?
     
  11. Jambopaul

    Jambopaul Member

    Yes, I am referring to Canadian Prime Video. While I have used a VPN for HBO Max and Netflix on AS (I'll stop), I never used it for Prime. Apologies if my previous comment caused confusion.

    I click on the green buttons to download them and they load up in the queue but immediately error out.
     
  12. RedFox 1

    RedFox 1 Super Moderator

    Try clearing this cache folder

    C:\Users\USER_NAME\AppData\Local\RedFox\AnyStream\cache

    Also, can you make a screenshot of the Queue when it errored out? What show is it that you are trying to download that doesn't work, or it is everything on Amazon?
     
  13. Jambopaul

    Jambopaul Member

    Clearing the cache folder worked! To answer your question, it was everything on Prime Video that was not working, but the issue has been resolved. Thank you for helping me out.
     
    Last edited: Jan 24, 2023
    RedFox 1 likes this.
  14. RedFox 1

    RedFox 1 Super Moderator

    You are welcome.;)
     
  15. RedFox 1

    RedFox 1 Super Moderator

    That was because you were being detected from using your VPN as a different user. It is solved now. Enjoy the program.
     
  16. RedFox 1

    RedFox 1 Super Moderator

    This thread has been resolved.:)
     
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