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Indivisible

Phil3

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I have been unable to copy "Indivisible". It goes through the normal process for about 4 minutes and then nothing. When I try to copy it, I get a message stating "Unable to read video files from D:.... then unable to open file. Under "Details" File 0 D:/VIDEO_TS/VIDEO_TS.IFO 21. Any suggestions
 
I have been unable to copy "Indivisible". It goes through the normal process for about 4 minutes and then nothing. When I try to copy it, I get a message stating "Unable to read video files from D:.... then unable to open file. Under "Details" File 0 D:/VIDEO_TS/VIDEO_TS.IFO 21. Any suggestions
Any time you have trouble with a disc, an AnyDVD log is needed.
5. Post an AnyDVD log file. Many times the answer to your question is visible to experienced users or RedFox support or a developer right away.

Ensure Anydvd is running.
  1. Put the problematic original disc in your optical drive/reader. Wait for Anydvd to scan the disc.
  2. Right click the red fox icon on your system tray (to the lower right).
  3. Select "Create Logfile"
  4. Wait for Anydvd to create a log file. In some circumstances this might take 5 minutes or longer.
  5. A pop-up screen will appear. Take note of the location where Anydvd created the logfile "Anydvd_Info_<xxxxxxx>.ziplog" (or something similar)
  6. Click "ok". A Windows Explorer will open. You will see a zip file called "Anydvd_Info_titleofmydisc.ziplog"
  7. Click "Create new topic" on the top or bottom right of a forum section.
  8. Describe the problem
  9. Below the text box you will see 3 buttons. Click the middle one that states "Upload File".
  10. A small pop-up screen should appear (if it doesn't please ensure your browser is enabled to allow pop-ups from the RedFox forums)
  11. Click the "Browse" button, and locate and select the .ziplog file you created.
  12. Wait for the progress indicator in the top right corner to finish. Then click "Close"
  13. When you submit reply, or submit a new thread, the .ziplog file will be attached automatically for us to take a look at.
 
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