I can not get AnyDVD to open.

Discussion in 'AnyDVD HD (DVD issues)' started by jjones, Mar 20, 2007.

  1. jjones

    jjones Member

    I had to re install AnyDVD into my computer and now it will not even open. I tryed to uninstall and the reinstall it after a reboot and that did not even fix the problem. The reason I had to reinstall AnyDVD is because after I did an update to it there was a problem ( I think the power went out during the update) AnyDVD told me if the problem pursist to uninstall it and then reinstall it so I did that. Now I can not even get it to open up. I click the shortcut and nothing happens. I have also tryed to open it by the actual target. Any one know what to do?
     
  2. Webslinger

    Webslinger Retired Moderator

  3. jjones

    jjones Member

    I did exactly what it said to do up until the point of posting the filters. I found the filters but did not understand that thread. Help would be much appreciated.
     
  4. Webslinger

    Webslinger Retired Moderator

    What Operating system are you running? Vista 32 bit? 64?


    Click Start, Run
    type regedit

    Go to
    HKEY_LOCAL_MACHINE\SYSTEM\Current Control Set\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

    Check the values in "LowerFilters" and "UpperFilters". List everything there
     
  5. jjones

    jjones Member

    Lower filters REG_MULTI_SZ PxHelp20
    Upper filters REG_MULTI_SZ GEARAspiWDM




    Thank you for the help!
     
  6. Webslinger

    Webslinger Retired Moderator

    Anydvd isn't installed on your system properly. There's a missing lowerfilter. So something is blocking installation of Anydvd. It could be your firewall or antivirus program.

    What OS are you running?
     
  7. jjones

    jjones Member

    Should I disable them both, and then uninstall, reboot and reinstall?
     
  8. jjones

    jjones Member

    I forget ot reply to the operating system, it is windows XP.
     
  9. Webslinger

    Webslinger Retired Moderator

    Exit out of all Slysoft programs and reinstall

    a) Keep your license key file backed up safely
    b) Uninstall Anydvd (start-->all programs-->Slysoft--->Anydvd-->Uninstall)
    c) Reboot
    d) Download Anydvd http://static.slysoft.com/SetupAnyDVD.exe
    e) Exit all Slysoft programs (including Anydvd, Clonedvd2, Clonecd, Clonecdtray, Clonedvdmobile, etc.). Check Windows Task Manager if you have to.

    At this point disable your antivirus and firewall programs

    f) Reinstall
    g) Reboot
    h) Install your license key (if required) http://forum.slysoft.com/showthread.php?t=732

    At this point enable your antivirus and firewall programs


    You can also try installing in windows safe mode (boot into windows safe mode by holding down f8 on your keyboard while booting).

    Some third party application or something on your system is blocking the installation.
     
    Last edited: Mar 20, 2007
  10. Webslinger

    Webslinger Retired Moderator

    I wonder if your system isn't damaged in some manner.
     
  11. jjones

    jjones Member

    Thank you for all the help! Turning off the firwall and antivirus worked perfectly!
     
  12. Webslinger

    Webslinger Retired Moderator

    You're very welcome!

    Before you go, I'm curious what antivirus/firewall combo was blocking Anydvd from being properly installed? And if you had to guess, which program do you think was responsible?
     
    Last edited: Mar 20, 2007
  13. jjones

    jjones Member

    I have Mcafee, that came with Comcast.
    I checked McAfee Firewall at the beginning and it said that Anydvd had full access to send and receive so I did not think that was the problem. But I guess it was. Thank you again.
     
  14. Webslinger

    Webslinger Retired Moderator

    Hmm . . . weird, a firewall could block Anydvd from checking for an update, but that really has nothing to do with anydvd not being installed properly on your system in the first place. Regardless, something Mcafee was doing blocked Anydvd from installing properly.

    Anyway, I'm glad your issue is resolved. Take care.
     
  15. jjones

    jjones Member

    Then maybe it was the McAfee antivirus. I turned both of them off at the same time. I am not really sure.
     
  16. Webslinger

    Webslinger Retired Moderator

    I'd lean more in that direction, yeah.
     
  17. jjones

    jjones Member

    Has anyone else had this problem with McAfee? Or is it just my bad luck!?
     
  18. Webslinger

    Webslinger Retired Moderator

    Quite often people don't tell me what antivirus and firewall programs they're running. So, I don't know if Mcafee programs are commonly at fault. But other people have experienced problems getting Slysoft products to install based on issues with those types of programs (an antivirus program will wrongly target a file as being a virus--or Zonealarm or another firewall program may block Anydvd registration if the firewall program isn't told that Anydvd is a "safe' program; typically the antivirus program will block proper installation, whereas the firewall will block proper registration using the license key and Anydvd).
     
    Last edited: Mar 20, 2007
  19. Webslinger

    Webslinger Retired Moderator

    I should also note that you were lucky, because I've seen a case where an antivirus program was blocking a legitimate program from installing (not a Slysoft program). I ended up having to uninstall that person's antivirus program, mess around in her registry, etc., and then finally the program would install. Then I had to reinstall that piece of garbage antivirus program, which I won't name, and tell it to allow that legitimate program to install in the future . . .
    Very annoying