How long after purchase does it take to receive keys?

Discussion in 'Purchase and License Keys' started by rs12xu, May 29, 2017.

  1. rs12xu

    rs12xu New Member

    I paid this morning, it's a foreign transaction so I understand there may be some delay. I already see the pending transaction on my bank account though.

    I have not received an email with my key, how long should I wait before I assume there is a problem?

    Thanks
     
  2. nebostrangla

    nebostrangla Well-Known Member

    You should have been able to get your key(s) for instant use on the last page 4/4.
    If it said the payment was successful and not have to be manually done.
    The emailed keyfile (s) are more for a failsafe and for you to archive them.

    Please save those on at least one or more of these. A blank disc, USB Flash Drive, External HDD ,and or cloud service.

    What I do is save all the most recent updates and all the keys to them. In a folder for archiving. Then I save it on multiple drives and a disc.
     
  3. rs12xu

    rs12xu New Member

    It said the payment was in process, and it would try every ten minutes.
     
  4. Jill

    Jill Support Team Staff Member

    I just checked and the payment is showing as "in progress" on our end as well. Please keep a close eye on your email inbox, spam folder included, for the next three days, to make sure you do not miss the automated email that will be sent once an outcome has been determined.
     
    nebostrangla likes this.
  5. nebostrangla

    nebostrangla Well-Known Member

    There's the reason why you haven't gotten a email with RedFox Licensing. You can watch your account that you ordered it from. And when it shows up on your account. Then you should get the Licensing email. But if you haven't closed the 4/4 page. As soon as the transaction is successful the keyfile(s) will be available for download there. Just refresh that page {F5}.
    If you have a problem with that card. You have two options
    1. Bitcoin
    It's really not that hard. It's just new and different is All. If you can USE These RedFox/Elby product's then you can USE Bitcoin once or twice.
    2. PRE-PAID Card
    There's a few things to check before you purchase.
    (Allows Online and International purchasing , and is backed by Visa)
    If you're in the US Walmart has a "green-dot" PRE-PAID Card that several people have used to purchase.
    You just have to use the one they mail you. Not the generic one in it at the time of purchase.
    See these threads for further information:

    https://forum.redfox.bz/threads/paying-with-a-visa-card-when-you-dont-have-a-visa-card.70946/

    https://forum.redfox.bz/threads/visa-mastercard-got-rejected-with-error-66.71340/

    https://forum.redfox.bz/threads/paying-with-bitcoin-for-us-purchasers-using-coinbase.72212/

    https://forum.redfox.bz/threads/bitcoin-customer-feedback.69806/
     
    Last edited: May 29, 2017
  6. 6foot7

    6foot7 Member

    Finally got the transaction to go thru after 7 MONTHS! Used a GREEN DOT CARD purchased at Walmart
     
    whatever_gong82 and nebostrangla like this.
  7. WokTheDog

    WokTheDog Member

    I used a Walmart Money Card and it said it will have to be manually done. How long does this take? I haven't received any emails yet. Thanks much.

    WokTheDog
     
  8. RedFox 1

    RedFox 1 Super Moderator

    Look in your spam e-mails, it might have got stuck in there.
     
  9. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    Not if the system said manual processing. Then it really does take a manual handling. @Ivan can you look into this

    Sent from my Nexus 6P with Tapatalk
     
  10. WokTheDog

    WokTheDog Member

    Thanks much...
     
  11. mcwups1

    mcwups1 Member

    Why would you need my address and phone number for purchase?
     
  12. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    RedFox doesn't, it's info they're are required to ask by cc processors. Any webshop requires a certain amount personal info. You can fill in fake stuff for the license owner page (except for email, that must be a valid one), the only info that MUST BE true is the info you enter in the 'payment info' page.

    Sent from my Nexus 6P with Tapatalk
     
  13. mcwups1

    mcwups1 Member

    Thanks for the quick reply. Now, just one more question....

    What risk does the user have in downloading this software?
     
  14. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    What do you mean risk? If grab it only from the RedFox site, none whatsoever

    Sent from my Nexus 6P with Tapatalk
     
  15. mcwups1

    mcwups1 Member

    So, no government agency will come knocking on my door with proof of purchase from a company that bypasses protection and allows you to make digital copies of your own?

    Seems like that's the reason Slysoft was shut down.
     
  16. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    They didn't with SlySoft either did they? And SlySoft didn't get shut down because users (you) bought it, the mpaa and aacs-la shut them down because they don't like what AnyDVD let's you do. Exercising you're lawful rights of making a backup of things you own.

    They want you to buy a new movie copy when the first one gets scratched so they get payed twice.

    And they'd have to get a hold of the DB first and be able to even open it. Everything is double encrypted for starters. Even an action as simple as booting up the main sites webserver requires a login from 2 admins from 2 separate locations.

    Sent from my Nexus 6P with Tapatalk
     
    whatever_gong82 likes this.
  17. mcwups1

    mcwups1 Member

    Thank you for your responses Ch3vr0n.
     
  18. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    No problem, that's why we're here :)

    Verstuurd vanaf mijn Nexus 7 met Tapatalk
     
  19. mcwups1

    mcwups1 Member

    So, I purchased, it got denied by my bank, I called and confirmed my purchase because they thought it was suspicious, they charged me, and I still don't have the key.

    I know there's a post about this, but I'm not exactly sure how to go about this.
     
  20. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    @Ivan your presence is requested

    Sent from my Nexus 6P with Tapatalk