Help: Getting Unable to read video files error

Discussion in 'CloneDVD' started by twaldnig, Feb 2, 2008.

  1. twaldnig

    twaldnig Member

    Well I finally got things working after contacting slysoft directly. I copied several movies and then last night started getting an error message that I've seen before and am sure has been answered before but couldn't follow any of the answers. Here is the error dialog box I'm getting:

    Unable to read video files from
    C:/Clone DVD Temp/video_TS
    C:/Clone DVD Temp/video_TS/Video_TS.IFO:unable to open file
    The system cannot find the file specified
    Please be sure that all required files available and try again.

    Thanks for your help and suggestions. I have 4 movies I'm hoping to get copied tonight.

    Thx, Tim
  2. Webslinger

    Webslinger Retired Moderator

    Why are you selecting your hard drive as the source? Select the original disc instead. You're choosing the wrong drive letter. Put the original disc in an optical drive, and enter that drive letter followed be a colon. "e:", for example (where "e:" is the drive containing the original disc). Do this in the "Dvd video files" field. Hit enter.

    Yes. Click
  3. twaldnig

    twaldnig Member

    Hi Webslinger,

    I had also tried the E drive also and still no go. When I browse I select DVD-RW Drive(E:).

    This populates the DVD video files field with: E:/ and I get a box saying

    Unable to read video files from
    E:/VIDEO_TS.IFO:unable to open file
    The Device is not ready
    Please be srue that all required fields are available and try again.

    Thanks for the suggestions,
  4. Webslinger

    Webslinger Retired Moderator

    The commercial dvd-video disc actually has to be in drive E:, if you select drive "E:" as the source.

    1. Use Anydvd click

    You may need to reboot after installing if prompted to do so.

    2. Click the red fox icon on your toolbar. Click "default". Click "ok".

    3. Use the latest Clonedvd: click

    4. Follow the steps from this link in order: click (follow them step by step)

    5. If you still have problems, then . . .

    A. Upload the .zip to the fourms:

    a) Ensure Anydvd is running.
    b) Put the problematic original disc in your optical drive/reader. Wait for Anydvd to scan the disc.
    c) Right click the red fox icon on your toolbar.
    d) Select "Create Logfile"
    e) Wait for Anydvd to create a log file.
    f) A pop-up screen will appear. Take note of the location where Anydvd created the logfile and the logfile's name. Click "ok".
    g) Go to your My Documents folder
    h) You will see a zip file called "" (or something similar; see step f)
    i) When replying or posting in the Slysoft forums, look for the icon that looks like [​IMG]
    j) If you don't see that paperclip icon, click the "go advanced" button. You should see that icon now. Click the paperclip.
    k) A small pop-up screen should appear (if it doesn't please ensure your browser is enabled to allow pop-ups from the Slysoft forums)
    l) Click the "Browse" button, and locate and select the .zip file you created.
    m) click "upload"

    B) State the full a)error message(s) you encountered (click "details"), b)tell us what program(s) you were using when you received the error message(s), and c) describe in detail what you were doing when you received the error message(s). What problem are you having exactly?

    C) click to see if your question has already been answered
    Last edited: Feb 4, 2008
  5. twaldnig

    twaldnig Member


    Thanks for your help. As it turns out my DVD drive was bad and was not recognizing anything I put in it. I just finished replacing the drive with a new one and the problem is solved. I'm on my second movie as I type this.

    Again thanks for your time as suggestions.
  6. Webslinger

    Webslinger Retired Moderator

    I'm glad you have resolved your issue.
  7. dillinjabreakz

    dillinjabreakz New Member

    having the same problem :(

    Any resolution on this....I'm not having any luck. Keep saying the same error code as shown above.:bang:
  8. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    Yes, create a new topic, mention the disc, the problem you're having and provide a logfile. You cant possibly expect us to find the problem when you say "having the same error code" from a thread thats 2 years old without any proper info