HELP!!! AnyDVD not working

I have been using AnyDVD for years and never had any problems--now I have a major one and don't know what to do. AnyDVD will not scan my DVDs so I followed the thread on how to uninstall and reinstall. Here is my problem-AnyDVD works when I use the trial version, but as soon as I go through the steps to install my license key, AnyDVD will not scan my DVDs. I sure hope someone can help me. I am not very computer literate so I am at a loss. Please help me!!

 

If you're getting a "trial period has ended" message after installing your key, it's possible your key has been blacklisted:

visit http://forum.slysoft.com/showthread.php?t=196

 

No, I don't get the message trial period has ended. When I look at the information on AnyDVD--it says it is registered to me. Do you think I should get another key and try it? Thanks so much for trying to help me.

 

What does that mean exactly? How do you know it's not scanning your dvds?

Stick an original movie disc in and do step 8 from http://forum.slysoft.com/showthread.php?t=321

 

I put the DVDs that I want to copy in drive D and copy on drive E. After putting the DVD into drive D, I do not get the message about scanning the DVD and after waiting about 5 minutes, I check the status on AnyDVD and it says that drive D is empty even though there is a DVD in the drive.

 

Can you see a video_ts folder using windows explorer on drive "d"?

Click "start"
select "my computer"
right click on drive "d"
select "explore"

Do you see anything?

 

I still had the disk in drive D and just now followed your instructions--the only thing that came up when I went into Explore was the message saying please insert a disk into drive D.

 

Uninstall Anydvd and check again:

1) Keep your license key file backed up safely
2) Uninstall Anydvd (start-->all programs-->Slysoft--->Anydvd-->Uninstall)
3) Reboot
4) Try running a registry cleaner program at this point like CCleaner
5) insert movie in drive d
6) Click "start"
7) select "my computer"
8 ) right click on drive "d"
9 ) select "explore"

Now do you see anything?

 

I have just finished doing all that you asked me to do and now with a disk in drive D and going to explore, I see the following--Audio_TS, Video_TS. DVD_Rom, Jacket_P. Autorun

 

Okay.

Please do steps 3 and 4 from http://forum.slysoft.com/showthread.php?t=1559

Please note that step 4 requires you to post information (and it's still important that you do step 3)

 

I've done what you've asked but I don't know how to send you this information.

 

Use one of the programs listed here, and paste the information into your next reply.

 

ilter Check Tool v3.4 This is what was listed--sure hope it helps!!

No Upper Filters found.

A Lower Filter found is: ElbyDelay
Filterdriver properties are:
Name: ElbyDelay
Caption: ElbyDelay
Description: ElbyDelay
AcceptPause: False
AcceptStop: True
DesktopInteract: False
DisplayName: ElbyDelay
ErrorControl: Normal
ExitCode: 0
PathName: C:\WINDOWS\system32\Drivers\ElbyDelay.sys
Version Info: 5.1.0.1
ServiceSpecificExitCode: 0
ServiceType: Kernel Driver
Started: True
StartMode: Manual
StartName:
State: Running
Status: OK
TagId: 0


A Lower Filter found is: ElbyCDFL
Filterdriver properties are:
Name: ElbyCDFL
Caption: ElbyCDFL
Description: ElbyCDFL
AcceptPause: False
AcceptStop: True
DesktopInteract: False
DisplayName: ElbyCDFL
ErrorControl: Normal
ExitCode: 0
PathName: C:\WINDOWS\system32\Drivers\ElbyCDFL.sys
Version Info: 5.2.1.2
ServiceSpecificExitCode: 0
ServiceType: Kernel Driver
Started: True
StartMode: Manual
StartName:
State: Running
Status: OK
TagId: 0


A Lower Filter found is: PxHelp20
Filterdriver properties are:
Name: PxHelp20
Caption: PxHelp20
Description: PxHelp20
AcceptPause: False
AcceptStop: True
DesktopInteract: False
DisplayName: PxHelp20
ErrorControl: Normal
ExitCode: 0
PathName: C:\WINDOWS\system32\Drivers\PxHelp20.sys
Version Info: 2.3.32.0
ServiceSpecificExitCode: 0
ServiceType: Kernel Driver
Started: True
StartMode: Boot
StartName:
State: Running
Status: OK
TagId: 0


A Lower Filter found is: drvmcdb
Filterdriver properties are:
Name: drvmcdb
Caption: drvmcdb
Description: drvmcdb
AcceptPause: False
AcceptStop: True
DesktopInteract: False
DisplayName: drvmcdb
ErrorControl: Ignore
ExitCode: 0
PathName: C:\WINDOWS\system32\drivers\drvmcdb.sys
Version Info: 3.22.13.0
ServiceSpecificExitCode: 0
ServiceType: Kernel Driver
Started: True
StartMode: Boot
StartName:
State: Running
Status: OK
TagId: 1


A Lower Filter found is: sscdbhk5
Filterdriver properties are:
Name: sscdbhk5
Caption: sscdbhk5
Description: sscdbhk5
AcceptPause: False
AcceptStop: True
DesktopInteract: False
DisplayName: sscdbhk5
ErrorControl: Ignore
ExitCode: 0
PathName: C:\WINDOWS\system32\drivers\sscdbhk5.sys
Version Info: 1.10.90.0
ServiceSpecificExitCode: 0
ServiceType: File System Driver
Started: True
StartMode: System
StartName:
State: Running
Status: OK
TagId: 1

 

"drvmcdb - Used by Sonic and Veritas. Yet unknown in which software it is used (possibly backup software)."

"sscdbhk5 - A Shared Driver Component used by Veritas and Sonic Solutions. Yet unknown which program it belongs to. "

1. Uninstall Sonic or Veritas software until those two filters I quoted are no longer listed in your lowerfilters. Do not do any of the other steps until those two filters I quoted are no longer listed.
2. Exit all Slysoft programs (including Anydvd, Clonedvd2, Clonecd, Clonecdtray, Clonedvdmobile, etc.). Check Windows Task Manager if you have to.
3. Download Anydvd
4. At this point disable your antivirus and firewall programs
5. Install the file you just downloaded
6. Reboot
7. Install your license key (if required) http://forum.slysoft.com/showthread.php?t=732
8. At this point enable your antivirus and firewall programs
9. Click "start"
10. select "my computer"
11. right click on drive "d"
12. select "explore"

Do you see anything?

 

Thanks

Thank you so much for putting in such a long time in helping me. I got frustrated and just got back to the computer today. After still having all sorts of problems and fooling around with a new disk and the disk drive I was having trouble with--D,I found out that nothing was wrong with the computer or your software. The trouble was that my DVD-Rom had died!! I just wonder why the computer said that drive D was working normally. We went out today and bought a new one and everything is working just dandy!! Thank you so much for your help.

 

When they start acting up, it's a bit difficult to figure out what's going on sometimes . . .

By the way, it's not my software; I don't work for Slysoft.


Anyway, I'm glad everything is working for you now.