Have problems? Please read the following carefully before posting.

Discussion in 'GameJackal' started by Webslinger, Jun 2, 2007.

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  1. Webslinger

    Webslinger Retired Moderator

    First there are a number of things to try before posting.
    • If you are having problems after an update, completely uninstall Game Jackal and reboot. Then reinstall the new version (note your profiles and setting will be preserved). If you are still having problems after an update, try re-profiling the game.
    • If the game is a Safedisc protected title, create the profile with "Image mode" enabled (option on last page of the wizard). This is not an ideal solution, however it does help when we are troubleshooting issues with profiles.
    • Follow the recommendations of the Performance and Reliability wizard.
    • If you are receiving "Emulation Conflict" messages, ensure you have any virtual drives disabled before running profiles. This includes Daemon Tools, Alcohol 120%, Virtual Clonedrive, Clonecd Tray, and VSO's EZ Play (comes with Blindwrite). These are programs that are typically blacklisted by copy protections.

    Failing the above, please answer these questions when posting about issues:

    1. What version of Game Jackal are you running?
    2. What operating system are you using? 64 bit? service pack?
    3. What protection does your game use? Don't know? Find out before posting about issues (and include that information)! Use Protection ID. It's a free program. Use ProtectionID and scan your HD directory where the game is installed (right click the icon on your toolbar, and select "scan files/folders"). Or just scan the main program .exe(s) that you find in the game directory on your hard drive. Provide the protection name and the version number.
    4. What is the name of the game (including version) you're trying to run?
    5. Is it CD or DVD version?
    6. What optical drives (dvd-rom, cd-rom, burners) are you using to create profiles with? Also state if the drive is an external model.
    7. What security software (firewall, antivirus) are you using? Please provide version numbers.
    8. Describe your problem, provide full error messages, and please state clearly what you were doing when you received those error messages.
    9. Turn on Advanced logging.
      • In Game Jackal, go to "General Settings" then check "Enable Advanced Logging". Now try running your profile. Please note this setting is reset upon each restart of Game Jackal.
      • The method of obtaining the log file will depend on the Game Jackal version you are running.
        For v3.2.0.2 and above (including v4), right-click the profile and select "View log", from here you can export the log files as a zip file using the "Export" button.
        For pre v3.2.0.2, navigate to your Game Jackal folder (typically C:\Program Files\SlySoft\Game Jackal where "C:" is your hard drive if you use Windows XP), you will see a log file called "Summary.log". Zip this file up into "Summary.zip".
      • When replying or posting in the SlySoft forums, look for the icon that looks like [​IMG] (in other words, look for the paper clip after clicking "quote" or when creating a new thread)
      • If you don't see that paper clip icon, click the "go advanced" button. You should see that icon now. Click the paper clip.
      • A small pop-up screen should appear (if it doesn't please ensure your browser is enabled to allow pop-ups from the SlySoft forums)
      • Click the "Browse" button, and locate and select the zip file
      • Click "Upload"
      • Close the window. When you submit reply, or submit a new thread, the zip file will be attached automatically for us to take a look at.

    Should the Game Jackal developers provide a different list of questions that should be answered, I will delete this post. In the meantime, please provide this basic information when posting about issues. Thank you.
     
    Last edited by a moderator: May 10, 2010
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