Game Jackal to 2.9.18.590 problem

Discussion in 'GameJackal' started by computerlove, Sep 21, 2007.

  1. computerlove

    computerlove Member

    I have upgraded my Game Jackal to 2.9.18.590 today. When I started the programme it alerted me that not all files could be loaded. I have reinstalled the programme from scratch but the same problem still happens.

    Any ideas on what is happening?
     
  2. matthew

    matthew SlySoft Team Member

    Can you post the exact message.
     
  3. Beachcomber

    Beachcomber New Member

    I had the same problem. I had to manually delete the old .exe file in Program Files.

    Now, when I try to start the program I just get an icon in the system tray and when I click on it nothing happens. If I right click on it the only option available is to exit the program.

    By the way, the old version number is still being shown on the new .exe installation file.
     
  4. computerlove

    computerlove Member

    The exact error message is "Unable to load all Game Jackal files, some game profiles may not work. Please contact support (H-M).'
     
    Last edited: Sep 21, 2007
  5. matthew

    matthew SlySoft Team Member

    Yes, check the version number of the GameJackal.exe, it should be v2.9.18.590
    If not reinstall, but before doing so make sure GJ is shutdown first.
     
  6. computerlove

    computerlove Member

    Yes, it is already v2.9.18.590. As I said before, I have already reinstalled the software once. But will try it again and see if it can solve the problem.
     
  7. matthew

    matthew SlySoft Team Member

    I know you installed v2.9.18.590, but I need you to check the specific version of the GameJackal.exe file. I suspect that during the installation, GJ was still running and as a result the main .exe file did not get upgraded.

    Also, can you confirm that "MaplomH.dll" exists also.
     
  8. Jedi

    Jedi New Member

    I have the same problem here.

    I never installed GJ before, my first GJ installation is v2.9.18.590. My GameJackal.exe file version is also v2.9.18.590, confirmed. There is also a file named MaplomH.dll, file version v2.9.18.590, in my GJ installation location, confirmed. And I still get an error, "Usable to load all Game Jackal files, some games profiles may not work. Please contact support. (H-M)"

    Hope you can figure out what's happened.

    Best,
    /Jedi/
     
  9. matthew

    matthew SlySoft Team Member

    Other than the message, does GJ operate correctly?
     
  10. Jedi

    Jedi New Member

    Currently I have not added any profile yet. That error message make me stop here. I'll try later and report. :)

    Best,
    /Jedi/
     
  11. computerlove

    computerlove Member

    The problem once solved when I uninstalled gamejackal entirely before reinstalling the software (and error message '...unable to ... dllserver...' pop-up trice when I unistalled the software). Unluckily, when I uninstall it again and install the latest v2.9.18.595 today, the problem reoccurs. Message '....existing profile found (and repaired)' pop-up when the first time wizard run.

    What is the problem??? :mad::mad:
     
  12. matthew

    matthew SlySoft Team Member

    None of these messages should have any effect on GJ's operation.

    Is GJ working... besides the messages, what is the problem?
     
  13. computerlove

    computerlove Member

    Not sure whether there is any problem as I have deleted all my previous profiles when uninstall the program.

    By the way, where is the profile key stored? I wish to try to delete it to see if the problem can be fixed.
     
  14. matthew

    matthew SlySoft Team Member

    You cannot delete the profile key :confused:
     
  15. computerlove

    computerlove Member

    I recall in previous version, user is given an option to re-enter an old profile key in case you wish to reinstall the software but using the existing profile generated. So the function has been removed?

    :doh:
     
  16. matthew

    matthew SlySoft Team Member

    This only happens when installing GJ on a fresh windows installation.
     
  17. computerlove

    computerlove Member

    Just uninstalled 2.9.18.590 and installed 2.9.18.600 to see whether the error message will be fixed. Unluckily, the error message now pop-up twice when loading the program.
     
  18. computerlove

    computerlove Member

    I tried to reinstall the software once again but when I chose the standard option 'load automatically when system starts', the following error occured -

    'Error creating registry key : RegCreateKeyEx failed; code 1021

    HKEY_LOCAL_MACHINE\SOFTWARE\SLYSOFT\GAMEJACKAL\KEY'

    I then chose to install using my standard option 'Do not load when system starts'

    The error messages listed in my previous email still pop-up when I ran the software. Nevertheless, I tried to create a new profile for my new game 'World in Conflict' the first time. However, after choosing 'World in Conflict' from profile list, chose standard option and inserted the DVD, the software ended normally without running the intro. The profile created of course don't work.

    I then changed the autoplay setting to 'insert and play automatically. Despite the profile wizard sucessfully run this time, the profile created just started and ended shortly. What is the problem? I am using Vista Home Preminum 32 bit version.

    The problem don't exists on the same machine when running Window XP.

    :mad::mad:
     
    Last edited: Oct 21, 2007
  19. matthew

    matthew SlySoft Team Member

    There is something strange going on here... It would appear GJ is unable to read/write to the registry. Are you running as admin?
     
  20. computerlove

    computerlove Member

    Yes, using an account with admin rights