Found a new protection AnyDVD can't handle? Send the log files to SlySoft!

Discussion in 'CloneDVD' started by Webslinger, Jan 30, 2007.

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  1. Webslinger

    Webslinger Retired Moderator

    (Thanks to Olli for writing the original steps.)

    Since Anydvd 6.3.0.9 beta, things have changed. This is what you do now (please do both):


    1. Send an email to Slysoft and include both

    A. The Anydvd .zip log file

    a) Ensure Anydvd is running.
    b) Put the problematic original disc in your optical drive/reader. Wait for Anydvd to scan the disc.
    c) Right click the red fox icon on your toolbar.
    d) Select "Create Logfile"
    e) Wait for Anydvd to create a log file.
    f) A pop-up screen will appear. Take note of the location where Anydvd created the logfile and the logfile's name. Click "ok".
    g) Windows Explorer will open, and you will see a zip file called "Anydvd_Info_titleofmydisc.zip" (or something similar; see step f)
    h) Write a an email to support(at)slysoft.com (replace (at) with @). Name your problem, try to identify the disc (e.g, Little Black Book, R2, UK), the UPC number if possible (below the barcode on the package).
    i) They like if you include your AnyDVD serial number in this email. You find this information in the Settings Window -> About.
    j) Attach ZIP file

    B. The Clonedvd log file

    [​IMG]

    (Wait for Clonedvd to finish or for you to get an error message first).

    a)In the white area under the tab labeled "Log", right click and select "save as".
    b)Select where you want to save the log, and then save it.
    c) The log will be a .txt file. Zip it up using Winzip or another program.
    d)Attach the Clonedvd log .zip file and email it
     
    Last edited: Oct 23, 2009
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