Ch3vr0n
Translator NL
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- Sep 27, 2009
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In order to help streamline possible problems, i decided to help Elby out and create 2 FAQ's. 1 with support questions, one for troubleshooting. When you're having issues, follow instructions as per the correct section or a support may possibly not be given.
Refer to the section appropriate for the method you use.
CUDA (nVidia) does't work. What do i need to to?
1. Download and install the latest driver for your video card.
2. Go into CloneBD's installation folder and locate "drone.nvidia.exe"
3. Hold SHIFT & rightclick the somewhere inside the folder. Select "open command prompt here".
4. Run the program from the command line (cmd.exe) with the following command "drone.nvidia.exe -supportedcodecs".
DO NOT RUN THE PROGRAM WITHIN WINDOWS EXPLORER. IT WILL NOT WORK! Note: There is a SINGLE space between .exe and -supportedcodecs!!!
5. Download, install and run Piriform Speccy. When loading has finished, go fo File > Save as text document. Speccy is a simple to use tool (i use it myself) which will analyze all the hardware in your system. This will save you the trouble of having to find out the exact models of every piece of hardware in your system.
6. Create your OWN topic and attach the results from drone.nvidia.exe and Speccy. Describe what you are trying to do and what is (not) happening. Be PRECISE AND TO THE POINT. Be as specific as possible.
NOTE: Hardware encoding with a 600 series card is SLOWER than with a 4 year old CPU (so not really worth the trouble)
UVD (AMD APP) doesn't work. What do i need to do?
1. Download and install the latest driver for your video card.
2. Go into CloneBD's installation folder and locate "drone.amd.exe"
3. Hold SHIFT & rightclick the somewhere inside the folder. Select "open command prompt here".
4. Run the program from the command line (cmd.exe) with the following command "drone.amd.exe -supportedcodecs".
DO NOT RUN THE PROGRAM WITHIN WINDOWS EXPLORER. IT WILL NOT WORK! Note: There is a SINGLE space between .exe and -supportedcodecs!!!
5. Download, install and run Piriform Speccy. When loading has finished, go fo File > Save as text document. Speccy is a simple to use tool (i use it myself) which will analyze all the hardware in your system. This will save you the trouble of having to find out the exact models of every piece of hardware in your system.
6. Create your OWN topic and attach the results from drone.amd.exe and Speccy. Describe what you are trying to do and what is (not) happening. Be PRECISE AND TO THE POINT. Be as specific as possible.
QuickSync (intel) doesn't work. What do i need to do?
1. Download and install the latest driver for your video card.
2. Go into CloneBD's installation folder and locate "drone.intel.exe"
3. Hold SHIFT & rightclick the somewhere inside the folder. Select "open command prompt here".
4. Run the program from the command line (cmd.exe) with the following command "drone.intel.exe -supportedcodecs".
DO NOT RUN THE PROGRAM WITHIN WINDOWS EXPLORER. IT WILL NOT WORK! Note: There is a SINGLE space between .exe and -supportedcodecs!!!
5. Download, install and run Piriform Speccy. When loading has finished, go fo File > Save as text document. Speccy is a simple to use tool (i use it myself) which will analyze all the hardware in your system. This will save you the trouble of having to find out the exact models of every piece of hardware in your system.
6. Create your OWN topic and attach the results from drone.intel.exe and Speccy. Describe what you are trying to do and what is (not) happening. Be PRECISE AND TO THE POINT. Be as specific as possible.
NOTE: With Intel it gets more complicated, because on paper, certain GPUs should be supported, but they changed the behavior of their SDKs over each new GPU version. That makes implementations really painful and there is no way of telling, whether our implementation satisfies every existing Intel GPU. Anything from "Ivy Bridge" or "Haswell" on upward SHOULD work. No guarantees, blame intel!
Refer to the section appropriate for the method you use.
CUDA (nVidia) does't work. What do i need to to?
1. Download and install the latest driver for your video card.
2. Go into CloneBD's installation folder and locate "drone.nvidia.exe"
3. Hold SHIFT & rightclick the somewhere inside the folder. Select "open command prompt here".
4. Run the program from the command line (cmd.exe) with the following command "drone.nvidia.exe -supportedcodecs".
DO NOT RUN THE PROGRAM WITHIN WINDOWS EXPLORER. IT WILL NOT WORK! Note: There is a SINGLE space between .exe and -supportedcodecs!!!
5. Download, install and run Piriform Speccy. When loading has finished, go fo File > Save as text document. Speccy is a simple to use tool (i use it myself) which will analyze all the hardware in your system. This will save you the trouble of having to find out the exact models of every piece of hardware in your system.
6. Create your OWN topic and attach the results from drone.nvidia.exe and Speccy. Describe what you are trying to do and what is (not) happening. Be PRECISE AND TO THE POINT. Be as specific as possible.
NOTE: Hardware encoding with a 600 series card is SLOWER than with a 4 year old CPU (so not really worth the trouble)
UVD (AMD APP) doesn't work. What do i need to do?
1. Download and install the latest driver for your video card.
2. Go into CloneBD's installation folder and locate "drone.amd.exe"
3. Hold SHIFT & rightclick the somewhere inside the folder. Select "open command prompt here".
4. Run the program from the command line (cmd.exe) with the following command "drone.amd.exe -supportedcodecs".
DO NOT RUN THE PROGRAM WITHIN WINDOWS EXPLORER. IT WILL NOT WORK! Note: There is a SINGLE space between .exe and -supportedcodecs!!!
5. Download, install and run Piriform Speccy. When loading has finished, go fo File > Save as text document. Speccy is a simple to use tool (i use it myself) which will analyze all the hardware in your system. This will save you the trouble of having to find out the exact models of every piece of hardware in your system.
6. Create your OWN topic and attach the results from drone.amd.exe and Speccy. Describe what you are trying to do and what is (not) happening. Be PRECISE AND TO THE POINT. Be as specific as possible.
QuickSync (intel) doesn't work. What do i need to do?
1. Download and install the latest driver for your video card.
2. Go into CloneBD's installation folder and locate "drone.intel.exe"
3. Hold SHIFT & rightclick the somewhere inside the folder. Select "open command prompt here".
4. Run the program from the command line (cmd.exe) with the following command "drone.intel.exe -supportedcodecs".
DO NOT RUN THE PROGRAM WITHIN WINDOWS EXPLORER. IT WILL NOT WORK! Note: There is a SINGLE space between .exe and -supportedcodecs!!!
5. Download, install and run Piriform Speccy. When loading has finished, go fo File > Save as text document. Speccy is a simple to use tool (i use it myself) which will analyze all the hardware in your system. This will save you the trouble of having to find out the exact models of every piece of hardware in your system.
6. Create your OWN topic and attach the results from drone.intel.exe and Speccy. Describe what you are trying to do and what is (not) happening. Be PRECISE AND TO THE POINT. Be as specific as possible.
NOTE: With Intel it gets more complicated, because on paper, certain GPUs should be supported, but they changed the behavior of their SDKs over each new GPU version. That makes implementations really painful and there is no way of telling, whether our implementation satisfies every existing Intel GPU. Anything from "Ivy Bridge" or "Haswell" on upward SHOULD work. No guarantees, blame intel!
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