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Error message: Protocol "" is unknown

Dansator

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I'm using Anystream in Germany. Yesterday I wanted to download a film from Amazon Prime. I had the error Could not load playlist: Protocol "" is unknown
 

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No logfile has been created. (because the file download never started?)
You can create a logfile when you go to File and create logfile in the upper left corner. But this is only possible when you haven't closed AS since the error occurred.
If this is the case, you can redo it by reopen the video, try to download it and then create the log after you closed the error message.
 
You can create a logfile when you go to File and create logfile in the upper left corner. But this is only possible when you haven't closed AS since the error occurred.
If this is the case, you can redo it by reopen the video, try to download it and then create the log after you closed the error message.

Here you go.
 

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Last edited:
so it's a "new bug"
As of now it seems not to be a bug, but I need to verify a few more thing with you. Are you able to watch this title in a browser? The issue is that AnyStream is not getting correct data from Amazon. In fact it only gets an error message, which usually means there's something that prevents a user from accessing the media (a title may be unavailable, may need to be purchased/rented, etc).

Although, I do agree I have to work out a better text fro the message box.
 
I can watch it in my browser. I get the same error message with any file I try to download from Amazon Prime Germany. But here's a clue: when I use a VPN I can still download from Amazon Prime America. Could it be that AnyStream only downloads from Amazon.com, not Amazon.de?
 
Could it be that AnyStream only downloads from Amazon.com, not Amazon.de?
No. That's not the case. However, it is important that the region is set accordingly (AnyStream settings)
 
Ha! That was it. My region was set to USA. No idea why, I don't remember changing the default settings, but it works now. Thanks for the help.
 
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