Error message: Protocol "" is unknown

Discussion in 'AnyStream' started by Dansator, May 29, 2021.

  1. Dansator

    Dansator Member

    I'm using Anystream in Germany. Yesterday I wanted to download a film from Amazon Prime. I had the error Could not load playlist: Protocol "" is unknown
     

    Attached Files:

  2. DeepSpace

    DeepSpace Well-Known Member

    Provide a logfile please
     
  3. Dansator

    Dansator Member

    No logfile has been created. (because the file download never started?)
     
  4. DeepSpace

    DeepSpace Well-Known Member

    You can create a logfile when you go to File and create logfile in the upper left corner. But this is only possible when you haven't closed AS since the error occurred.
    If this is the case, you can redo it by reopen the video, try to download it and then create the log after you closed the error message.
     
    zero269 likes this.
  5. Dansator

    Dansator Member

    Here you go.
     

    Attached Files:

  6. 0x0x0x0x0

    0x0x0x0x0 Well-Known Member

  7. DeepSpace

    DeepSpace Well-Known Member

  8. Dansator

    Dansator Member

    Okay. The new version has the same error. Here's the new logfile.

    In case it's relevant: I purchased AnyStream in 2020 and successfully downloaded a few films from Amazon Prime, but I didn't use it for the last few months. I upgraded the program to 1.1.3.1 today and had this error for the first time, so it's a "new bug".
     

    Attached Files:

    Last edited: May 29, 2021
    DeepSpace likes this.
  9. Prospere

    Prospere RedFox Development Team

    Thanks for the log! I am checking it
     
    whatever_gong82 and DeepSpace like this.
  10. Prospere

    Prospere RedFox Development Team

    As of now it seems not to be a bug, but I need to verify a few more thing with you. Are you able to watch this title in a browser? The issue is that AnyStream is not getting correct data from Amazon. In fact it only gets an error message, which usually means there's something that prevents a user from accessing the media (a title may be unavailable, may need to be purchased/rented, etc).

    Although, I do agree I have to work out a better text fro the message box.
     
    whatever_gong82 likes this.
  11. Dansator

    Dansator Member

    I can watch it in my browser. I get the same error message with any file I try to download from Amazon Prime Germany. But here's a clue: when I use a VPN I can still download from Amazon Prime America. Could it be that AnyStream only downloads from Amazon.com, not Amazon.de?
     
  12. Prospere

    Prospere RedFox Development Team

    No. That's not the case. However, it is important that the region is set accordingly (AnyStream settings)
     
  13. Dansator

    Dansator Member

    Ha! That was it. My region was set to USA. No idea why, I don't remember changing the default settings, but it works now. Thanks for the help.
     
    zero269 likes this.
  14. Prospere

    Prospere RedFox Development Team

    (y)
     
    whatever_gong82 likes this.