Email not reachable

Discussion in 'Purchase and License Keys' started by monkey333, Feb 5, 2019.

  1. monkey333

    monkey333 New Member

    Tried 2 email addies for purchase. Hotmail amd gmail, but I get the "not reachable do you wanna continue" warning.


    Nevermind, it finally went thru. Feel feel to close or delete.
    Last edited: Feb 6, 2019
  2. blank

    blank Well-Known Member

    You can buy regardless - you can download the keyfiles at the end of the shopping process.

    Remember I'm not redfox so ask support first.
  3. Ivan

    Ivan Admin Staff Member

    During checkout process we are trying to reach the mail server of your email address. If the mail server doesn't respond in the expected way, you will get this message to double check the email address you entered. However, if the email address is correct you can order anyhow.

    In your case, gmail was refusing one of our three mail relays (which is mea culpa, since this email relay was not configured properly). Sorry.