Disney + Could not retrieve play list

Discussion in 'AnyStream' started by Will801, Apr 12, 2021.

  1. Will801

    Will801 Member

    There have been a couple of movies in Disney + that give me the error message "Could not retrieve playlist" These are older movies that are not on the premier access list. And suggestions?
     
  2. RedFox 1

    RedFox 1 Super Moderator

    Please upload a log file


    Sent from my iPhone using Tapatalk Pro
     
  3. Will801

    Will801 Member

    I hope this helps
     

    Attached Files:

  4. Pete

    Pete Forum Admin Staff Member

    Is it possible, that the problem goes away if you exit and restart AnyStream?
     
  5. Will801

    Will801 Member

    It did for one movie "George of the Jungle" but not the original "Adventures in Babysitting"
     
  6. BuddyFunJet

    BuddyFunJet Well-Known Member

    I'm having the same issue when using a VPN but seems OK with no VPN. Hope the log might lead to a VPN friendly fix.
     

    Attached Files:

  7. Mirai

    Mirai Well-Known Member

    Have you tryed to login on disney+ on a browser so you know if the vpn provider works with Disney+
     
  8. Starburst

    Starburst New Member

    I get the same all the time on disney - retrying a few times gets you there eventually - no VPN - strong internet connection - PC is high spec with SSDs generous memory, running Win10

    Here's a log file to demonstrate (using 1.1.1.1 but earlier versions same problem) - first attempt failed (created log) - tried again and it worked.

    When it does work, often seems to default to a lower resolution - but you can change it back to 1280x720 - if you're paying attention of course.
     

    Attached Files:

    Last edited: Apr 18, 2021
  9. RedFox 1

    RedFox 1 Super Moderator

    Thanks for the log file
     
  10. Prospere

    Prospere RedFox Development Team

    Thanks for the logs. Looks like we've identified the issue and it should be fixed soon.
     
    whatever_gong82 and BuddyFunJet like this.
  11. BuddyFunJet

    BuddyFunJet Well-Known Member

    Yes. Works fine in Chrome browser.
     
  12. BuddyFunJet

    BuddyFunJet Well-Known Member

    Thanks. Looking forward to the fix.
     
  13. Starburst

    Starburst New Member

    FYI - problem still there in 1.1.2.0 - tried to download a title, couldn't retrieve playlist, then created log file (attached below) - 2nd attempt in this case worked and then downloaded.
    ... also noticed still not always picking 1280x720 - possible that downloading from another provider in-between may be causing that (just observation)
     

    Attached Files:

    Last edited: Apr 22, 2021
  14. Xander

    Xander Well-Known Member

    it might help to change profile, i have noticed that if i use a kids profile i might get an error even if its a kids show or movie i want to grab
     
    RedFox 1 likes this.