Crashes or failure to download...

Discussion in 'AnyStream' started by karaokeamerica, Oct 26, 2020.

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  1. karaokeamerica

    karaokeamerica Well-Known Member

    No idea what the issue is. It was working fine as of yesterday after a crash a few days ago. I could download Netflix or Amazon without issue with v1.0.4.0. Today I tried to download "Unsolved Mysteries - Season 1" from Amazon and it choked. It just wouldn't start. The download bar would appear, but never any progress. After 5-10 minutes of that I killed it. I rebooted and tried it again. Same thing. It just hangs.

    Today I see the new beta V1.0.4.1 so I download and install that. Same exact behavior, but no specific error message until today when I got a similar message as found in this thread:

    Code:
    https://forum.redfox.bz/threads/amazon-error.79474/
    I have 3 sets of error logs starting with the first time it did this 3 days ago. Today in puttering with it I got two more crashdumps within a few minutes.

    I decided to start from scratch by uninstalling AnyStream entirely and reinstalling the new version. I logged back into Amazon and voila, I can now download the Unsolved Mysteries episode I couldn't before....at least it's making progress anyway.

    However, I am now unable to log back into NetFlix. This happened with my original install and the fix was to uninstall and reinstall. Since I just did that, am I missing something else?

    I have attached all three crashdump files if they offer any clues.

    UPDATE: I was able to download a single episode successfully. When it completed it did NOT go back to the episode list as I have selected in the settings and what it has always done. It does let me select the next episode in the "Downloadables" but it just hangs again like it did before.
     

    Attached Files:

    Last edited: Oct 26, 2020
  2. Prospere

    Prospere RedFox Development Team

    You may try removing the
    Code:
    %localappdata%\RedFox\AnyStream
    folder. You will then have to login to both Amazon and Netflix.

    The "back 2 season" feature is not implemented for Amazon, just Netflix.

    Regarding the dumps - I am looking into them.
     
    karaokeamerica likes this.
  3. karaokeamerica

    karaokeamerica Well-Known Member

    OK, I uninstalled AnyStream again. I then went to the above folder, but it wasn't there because I told it to remove my credentials as well. I rebooted, then I reinstalled the latest AnyStream.

    Amazon is working.....ish, I still can't log into NetFlix from within AnyStream. I can login via my regular browser without issue though. On the Amazon side it let me download a few episodes then hung again at 0% progress. I rebooted the machine and it is letting me download again. I'll update if it starts to hang.

    I hope they help!

    Thanks.
     
    whatever_gong82 likes this.
  4. karaokeamerica

    karaokeamerica Well-Known Member

    So it just started hanging after one episode yesterday. I had to "crash" the app to shut it down after a couple hours of it doing nothing. At that point AnyStream wouldn't even start again and i was in the middle of other things and couldn't reboot it right away. This morning I rebooted it and the program will start, but even if I browse to the Prime show I am trying to download, it no longer get the "Downloadables" button that was there.

    upload_2020-10-27_11-2-6.png

    Also still can't log into NetFlix, but that's not new.
     
  5. Prospere

    Prospere RedFox Development Team

    I'd appreciate a log file ("File->Create log file").
     
  6. karaokeamerica

    karaokeamerica Well-Known Member

    Please see attached.

    Oddly, when I restarted the program just now to generate the log file it gave me a popup that said I wasn't logged in. I refreshed and it logged in and now I see the "Downloadables" button again. It is currently downloading an episode. We'll have to see how long that lasts.
     

    Attached Files:

    Last edited: Oct 27, 2020
  7. Prospere

    Prospere RedFox Development Team

    As far as I can tell - logs are fine. There was a tiny connection problem retrieving the artwork, but otherwise all's fine
     
  8. karaokeamerica

    karaokeamerica Well-Known Member

    OK, I was able to download three more episodes and now it's hanging on the next episode. I still have the screen open and was able to generate a new log. it is slightly larger than the last log i sent so maybe it has something new and useful?
     

    Attached Files:

  9. Prospere

    Prospere RedFox Development Team

    According to the log, there seem to be some network related problems. I have added a bit more logging to this part of AnyStream.
    By the way, I believe I have asked already, but are you using any VPN?
     
    karaokeamerica likes this.
  10. karaokeamerica

    karaokeamerica Well-Known Member

    I use a VPN sometimes, but when having issues it happens VPN or not. Currently it is working on VPN as I type this. I am downloading.

    I am concerned that you say "network issues" though because my main router crashed earlier today. I was running an Asus AIMesh setup and the primary router crashed and killed my internet connection totally. I swapped it for my Ubiquiti UniFi mesh setup and it started working again. It may be coincidence or perhaps it was having unseen issues for the last few days that finally killed it. Not sure.

    Just added a new log since I changed routers.
     

    Attached Files:

  11. Prospere

    Prospere RedFox Development Team

    Hmmm.... Interesting. Although, this indeed may be a coincidence, but the log looks, so to say, cleaner. Let's just watch it for a couple of days and see whether the changes are permanent.
     
    karaokeamerica likes this.
  12. karaokeamerica

    karaokeamerica Well-Known Member

    OK, I installed the build from today, v1.0.5.0 and all is well so far. I am now able to log into NetFlix and it seems to be working all around. The only "bug" I have seen is that the first time I clicked on "Downloadables" all it showed me was the first episode. if I closed and reopened it then displayed all episodes.

    I will of course continue to keep an eye on this all!
     
  13. Prospere

    Prospere RedFox Development Team

    Please, every time you see something abnormal - do send the log file.
     
  14. karaokeamerica

    karaokeamerica Well-Known Member

    Here are a couple more log files. The occurred after getting this error:

    upload_2020-10-28_20-47-10.png
     

    Attached Files:

  15. testiles

    testiles Well-Known Member

    Is that a download limit error?


    T
     
  16. karaokeamerica

    karaokeamerica Well-Known Member

    I don't think so because I have a licensed AnyStream and don't use it that much. Plus I am able to download other titles like I'm doing right now:

    upload_2020-10-28_21-13-55.png

    It is possible it's a title that isn't *free*? I am able to download "Unsolved Mysteries" S1, but S2 is what is giving me the issue.
     
  17. testiles

    testiles Well-Known Member

    Yeah, so that's not the problem then!


    I think if you're not authorized to download it, you don't even get an active Downloadable link.

    It's greyed out.

    So, that's probably not it either.



    T
     
  18. Prospere

    Prospere RedFox Development Team

    @karaokeamerica I am investigating this issue. Something seems to be strange, but I can't blame your network setup right away ;)
     
  19. karaokeamerica

    karaokeamerica Well-Known Member

    Yes, my network has been rock solid since I changed routers.

    Thanks for all your hard work!
     
  20. karaokeamerica

    karaokeamerica Well-Known Member

    It was only greyed out in the Unsolved Mysteries screenshot because I had tried to download it. When I first loaded the page it gives me all the clickable links as expected. In the second screenshot it was actually downloading that "Bray Road Beast" so it was also greyed out as it always is when you are actually downloading something.