CloneDVD Key Issue

Discussion in 'Purchase and License Keys' started by CDR Cousland, Oct 22, 2018.

  1. CDR Cousland

    CDR Cousland Member

    I recently changed computers and have been reinstalling everything, including AnyDVD and CloneDVDmobile, with no problem. However, my CloneDVD key won't work. When activated, it says the key is registered/ok and to reset CloneDVD, but the reset never actually removes the trial lock.

    I reached out to Elby after reading this recent forum post, https://forum.redfox.bz/threads/forever-is-gone.75809/; and, after a painful back-and-forth they responded with:

    It is none of our serial numbers. Unfortunately we cannot check licenses that were purchased at Slysoft. We have no access to their customer data.

    Since Slysoft no longer exists, am I just SOoL? Or have you guys dealt with this issue before?


    Thanks, guys!


    PS - If I do need to repurchase, do you guys at least get a good portion if purchases made through you? I'd rather throw my money at RedFox than Elby.
    cleardot.gif
     
  2. Ivan

    Ivan Admin Staff Member

    I just sent you an email. Please check your inbox (and maybe your spam folder)

    Ivan
     
  3. Lukas

    Lukas Well-Known Member

    @Ivan when changing a computer, is there a need for a license change or other activation?
     
  4. CDR Cousland

    CDR Cousland Member

    @Ivan - Thank you so much!
     
  5. Ivan

    Ivan Admin Staff Member

    Just install the software (e.g. AnyDVD) on your new computer and then activate the license by double clicking the license file.
     
  6. Lukas

    Lukas Well-Known Member

    ok, so what I understand will normally work thank you @Ivan
     
  7. CDR Cousland

    CDR Cousland Member

    I definitely think my situation was weird, as what Ivan described worked just fine for my AnyDVD and CloneDVDmobile keys. My CloneDVD key file must've been corrupted or broken during the data transfer; I don't know.
     
  8. questioning

    questioning Member

    Got a new computer. Transferred my AnyDVD with no problem. I downloaded Clone DVD and copied the registration file to the new computer but the program doesn't seem to recognize it and keeps asking me to purchase the program. Any suggestions? Candace
     
  9. mmdavis

    mmdavis Well-Known Member

    Easiest way is to go to Start/Programs/Elaborate Bytes/CloneDVD2/Register CloneDVD2 and browse to the location of the CloneDVD key. Make sure you are selecting the CloneDVD key, not AnyDVD or CloneDVDmobile, etc.
     
  10. tommyboy12

    tommyboy12 New Member

    hello ,I had replace my hard drive and lost my dvd clone key how do I get it back so I can install it ,thank you very much
     
  11. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    Check your mails for the original purchase mail, the key will be an attachment. If that fails, if you bought it from elaborate bytes themselves, they should be able to resend it to you. If you bought it through the former Slysoft I'm afraid redfox won't be able to assist you. They do not have access to the former Slysoft customer database/keys.

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  12. tommyboy12

    tommyboy12 New Member

    I just wanted to thank you for that information I did that and it was there .I didn't know I had it there .thank you for the info its greatly appreciated
     
  13. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    Glad i could help :)
     
  14. tommyboy12

    tommyboy12 New Member

    I tried to contact the people who make dvd clone but didn't get a reply is that a normal thing for them ? anydvd contacted me . is there a reason I didn't get contacted by dvdclone ? ty for your time . again ty
     
  15. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    DVD clone? Elaborate bytes does not own or develop such a product. If you have CloneDVD2, I'd simply try again.

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