CloneDVD is not responding

Discussion in 'CloneDVD' started by helpme101, Feb 12, 2008.

  1. helpme101

    helpme101 Active Member

    my clonedvd is not responding. i get to the first page and click next and then it freezes, any reason why this would happen?
     
  2. helpme101

    helpme101 Active Member

    freeze

    i have uninstalled and the reinstalled the program as well and still doing the same thing. I click e drive and it all appears and then when i click next it freezes. Dont know what the problem is, was working just fine before.
     
  3. DrinkLyeAndDie

    DrinkLyeAndDie Retired Moderator

    Alright. I'm going on not much info here so I'm just asking some questions.

    Does this happen with all discs or a specific one? The freezing/unresponsiveness happens when you select the DVD drive?

    If this happens with a specific disc then I'm going to say it could be a bad original disc and/or your drive being picky about reading the disc.
     
  4. helpme101

    helpme101 Active Member

    it happens with any disc i put in. i go to browse and select e drive. all titles appear then i go to click next and it freezes. so it happens after i select the dvd drive.
     
  5. helpme101

    helpme101 Active Member

    here is what i do step by step

    i put dvd in. anydvd scans it. i click clonedvd, where it says dvd video files i click e drive, all the titles appear, then go to click next to proceed and it freezes. hope that helps in helping me.
     
  6. Webslinger

    Webslinger Retired Moderator

    1. a) a) Ensure Anydvd is running.
    b) Put the problematic original movie disc in your optical drive/reader. Wait for Anydvd to scan the disc.
    c) Right click the red fox icon on your toolbar.
    d) Select "Create Logfile"
    e) Wait for Anydvd to create a log file.
    f) A pop-up screen will appear. Take note of the location where Anydvd created the logfile and the logfile's name. Click "ok".
    g) Go to your My Documents folder
    h) You will see a zip file called "Anydvd_Info_titleofmydisc.zip" (or something similar; see step f)
    i) When replying or posting in the Slysoft forums, look for the icon that looks like [​IMG]
    j) If you don't see that paperclip icon, click the "go advanced" button. You should see that icon now. Click the paperclip.
    k) A small pop-up screen should appear (if it doesn't please ensure your browser is enabled to allow pop-ups from the Slysoft forums)
    l) Click the "Browse" button, and locate and select the .zip file you created.
    m) click "upload"

    2. What version of Clonedvd are you using?
     
  7. DrinkLyeAndDie

    DrinkLyeAndDie Retired Moderator

    Hmmm...

    Make sure you are using AnyDVD 6.3.1.5 and CloneDVD 2.9.1.5. If you aren't then update to the latest versions. You can get them here: http://www.slysoft.com/en/download.html.

    Please insert a problematic disc do the following:

    a) Ensure Anydvd is running.
    b) Put the problematic original disc in your optical drive/reader. Wait for Anydvd to scan the disc.
    c) Right click the red fox icon on your toolbar.
    d) Select "Create Logfile"
    e) Wait for Anydvd to create a log file.
    f) A pop-up screen will appear. Take note of the location where Anydvd created the logfile and the logfile's name. Click "ok".
    g) Go to your My Documents folder
    h) You will see a zip file called "Anydvd_Info_titleofmydisc.zip" (or something similar; see step f)
    i) When replying or posting in the Slysoft forums, look for the icon that looks like [​IMG]
    j) If you don't see that paperclip icon, click the "go advanced" button. You should see that icon now. Click the paperclip.
    k) A small pop-up screen should appear (if it doesn't please ensure your browser is enabled to allow pop-ups from the Slysoft forums)
    l) Click the "Browse" button, and locate and select the .zip file you created.
    m) click "upload"[/QUOTE]

    Also download Nero cd-dvd speed. It's a free program. Select the tab labeled "scandisc". Insert the original disc, select the appropriate drive letter, and click "start". If Nero cd-dvd speed reports read errors, the disc is bad (which is the most likely case), your optical drive may be slowly dying, or your optical drive simply doesn't like the disc (or your choice of blank media)--even if the disc looks fine.

    I would like to see what happens when you run Nero CD-DVD Speed. I know you are having a problem with all discs but what I want to see is if you are having read errors and this will show it. If you see red then you are.
     
  8. helpme101

    helpme101 Active Member

    using

    i am using the current version.
     
  9. Webslinger

    Webslinger Retired Moderator

    You didn't do step 1, and we need specific version numbers.
     
  10. helpme101

    helpme101 Active Member

    did it

    i did step one and it seems to be working. will i have to do this with all the dvds i want copy? i dont know why it freezed on me but i am thankful for the help. thanks again
     
  11. helpme101

    helpme101 Active Member

    using

    i am using versions 6.3.1.5 and 2.9.1.5 for anydvd and clonedvd.:eek:
     
  12. Webslinger

    Webslinger Retired Moderator

    You didn't do step 1 (go through steps a to m), since the .zip file isn't uploaded as I requested.
     
  13. helpme101

    helpme101 Active Member

    ok

    i am using vista, when i go to the file location i dont see go advandced, it says extract alll files, is that i should do?
     
  14. Webslinger

    Webslinger Retired Moderator

    When you reply to what I write, you click the "quote" button and look for a paperclip icon. If you don't see the paperclip icon, click the "go advanced" button on these forums. "Go advanced" has nothing to do with Vista nor Anydvd.
    Otherwise, what you basically need to do is click [​IMG] and look for [​IMG]
     
  15. helpme101

    helpme101 Active Member

    here

    oh. sorry.. i did it. i misunderstood you..
     

    Attached Files:

  16. Webslinger

    Webslinger Retired Moderator

    No problem

    1.
    i. Right click the fox on your toolbar. Exit Anydvd
    ii. Click start. Right click on "My computer"--->select "properties".
    iii.Click on the 'Hardware' tab--->click the 'device manager' button.
    iv. Open the dvd/cdrom branch---> right click on your optical drive
    v. Click "properties".
    vi. You should have a region tab. From there you can select a region.
    vii. Select the region that you're in
    viii. Start Anydvd

    2. Click the red fox icon on your toolbar. Click "default". Click "ok".

    There's nothing terribly exciting in terms of protection on this disc, so I'm not sure why Clonedvd would be locking up.

    Possibly a firmware update may help (if one exists). And you may want to test another drive to see if your drive is failing.

    Visit your burner's website, and update your burner's firmware if possible.
    If you don't know how to go about doing this, visit http://forum.slysoft.com/showpost.php?p=12794&postcount=10

    Also, I recommend following these steps: click http://forum.slysoft.com/showthread.php?t=476
     
  17. DrinkLyeAndDie

    DrinkLyeAndDie Retired Moderator

    There are errors in the log that would IMO be caused by no region being set so that would be a wise thing to do. James would know for sure. I don't think it would cause CloneDVD to stop responding, though.

    Follow Webslinger's instructions. :)
     
  18. helpme101

    helpme101 Active Member

    did all that. and i am looking for my firmware. i found this so far. TSSTCORP DVDR/RW TS-T632L 1117 Z.........so next i am going to google... be back
     
  19. helpme101

    helpme101 Active Member

    a firmware update doesnt exist for mine.
     
  20. helpme101

    helpme101 Active Member

    ok

    clonedvd is working. since changing my region. my question is why after all this time of using it would it start to act up now?