I purchased my CloneCD back in December of 06 and as of to date it still doesn't open to work. If I click on my CloneCD Icon it comes up but nothing works from that point. All of my Desk Top Icons freeze up too and the only way I can do anything is to manually shut it all down at my tower. John Smith (Support) has failed to even answer my many emails and when he does get around to an answer its something I have tried before.. like uninstall and reinstall. I've done that several times. He told me to go to Help and open Info to see if my name is there but Info isn't highlited so it can't open. He said to give him snap shots of my Task Manager and Add/Remove from my control panel but he has never given me a reply as to what to do next and that was January 28. In fact the last reply from him was the instructions to do the snap shots on January 27, 06. I even sent John Smth a nice email saying he is either over bordened or he thinks I'm pulling his leg. So I made him this offer. I don't have a computer store near me but there are 4 towns within 35 miles of me which do have stores. He can pick a town..pick a store and I'll have them check it out and email him from their store as to the problems I have stated. I did feel Slysoft should pay for this if its done. So far no reply to that either and that was over a month ago. I have asked to talk to someone else or give me a phone number so I can talk in person...still no reply to that either. All in all I wait up to 11 days at a time just for one reply and it never covers what I've asked about or what to do. I DO NOT WANT MY MONEY BACK I WANT THE PRODUCT TO WORK... HELP