Clone DVD

Discussion in 'CloneDVD' started by billy829, Sep 2, 2016.

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  1. billy829

    billy829 New Member

    I have been using Clone DVD for several years but my PC went down and I lost the program. I have the key
    Number. Is there any way to use this key and get the program back or do I have to purchase the program
    again? Thanks for your help in advance billy829
     
  2. Ch3vr0n

    Ch3vr0n Translator NL

    No, clonedvd does not use text based serial numbers. You need to double click the key FILE you were sent by mail upon purchase. If you no longer have that email, contact support
     
  3. billy829

    billy829 New Member

    Yes, I have tried that but it tells me server no longer found.
     
  4. Ch3vr0n

    Ch3vr0n Translator NL

    Server no longer found? The key files are sent as attachments, you don't need a server. By support I meant redfox support or elby support.
     
  5. mike20021969

    mike20021969 Well-Known Member

    You may need to use the Key Exchange: http://www.elby.ch/key-exchange.html

    PS Are you using Elaborate Bytes CloneDVD?, as the are other programs also called CloneDVD(!)
     
    Last edited: Sep 2, 2016
  6. billy829

    billy829 New Member

    Elaborate Bytes, it came from Slysoft.
    Thanks
     
  7. James

    James Redfox Development Team Staff Member

    No, you don't need key exchange if it came from SlySoft.
     
  8. billy829

    billy829 New Member

    What do I need to do?
     
  9. Ch3vr0n

    Ch3vr0n Translator NL

    File a support ticket on the redfox page, include as many info as you can. License number, order number... (if you still have it). With some luck they'll be able to track down the license key and e-mail it back to you