Resolved Clone BD crashing

[whtlightning]

I have been using Clone BD successfully for years with Windows 7, 10, and now 11 for the past year. It has always worked fine, until 3 weeks ago. The setup went fine but when I pushed 'Begin Conversion' the screen with the graph only lasted about 1 second until the whole program completely crashed. Windows did not crash. This has repeated several times with different BluRay disks. How do I get error codes or a log file when the Clone BD completely crashes and goes away? I have sent messages to Elby both from their web site and via email including Windows error files. I have heard nothing back from Elby. Are they still there? I have an Intel i5-11400, not overclocked. I have replaced the BDR drive, no help. Graphics are Intel from the CPU, latest drivers. I'm about at the end of ideas. Any suggestions of what else I can do to chase this bugger down?

 

[cartman0208]

Windows Eventlog might show some info:
rightclick on the Windows icon - Event Viewer
Check the Application Log at the time the crash occured

 

[coopervid]

I have been using Clone BD successfully for years with Windows 7, 10, and now 11 for the past year. It has always worked fine, until 3 weeks ago. The setup went fine but when I pushed 'Begin Conversion' the screen with the graph only lasted about 1 second until the whole program completely crashed. Windows did not crash. This has repeated several times with different BluRay disks. How do I get error codes or a log file when the Clone BD completely crashes and goes away? I have sent messages to Elby both from their web site and via email including Windows error files. I have heard nothing back from Elby. Are they still there? I have an Intel i5-11400, not overclocked. I have replaced the BDR drive, no help. Graphics are Intel from the CPU, latest drivers. I'm about at the end of ideas. Any suggestions of what else I can do to chase this bugger down?

I reported this to elby:

The crash is due to the incompatibility with the newest Intel graphics drivers.

Newest is 101.2114

Roll back to 100.9684 didn't work

Roll back to 100.9466 works. I don't know exactly where in between the problem starts.

Here is the web site:

https://www.intel.de/content/www/de/de/download/19344/intel-graphics-windows-dch-drivers.html

For older versions click the white box under "Version". It then lists older versions for download.

 

[whtlightning]

Coppervid! You rock dude! Spot on diagnosis. I had the latest update from Intel (31.0.101.4091). Intel wouldn't let me see anything back past .4090 so I dug out my OEM disk from Shuttle and loaded the original setup (27.20.100.9316). After the reboot I tried CloneBD again and it worked just fine. Thank you. I am still wondering what became of Elby. Ignoring trouble reports will never help your reputation which really hurts the bottom line.

 

[s4ndr0w]

Maybe I have the same problem because CloneBd always crashes. I have Intel UHD Graphics 630. Drivers are now up to date but CloneBd failed.

Can't find older drivers for my graphic card on intel website....

 

[coopervid]

Use my link and expand the white box on top.

 

[s4ndr0w]

Use my link and expand the white box on top.

Intel only give me the choice of the newer drivers for my graphic card when I expand the white box...

Intel® 6th-10th Gen Processor Graphics - Windows

This download installs Intel® Graphics Driver 31.0.101.2115 for 6th-10th Gen Intel® Core™ Processor Graphics, and related Intel Atom®, Pentium®, and Celeron® processors.

www.intel.com

Does your link of drivers will work with my graphic card ? I have an Intel UHD 630.

 

[RedFox 1]

Does your link of drivers will work with my graphic card ?

You have integrated graphics, you dont have a graphics card, and your graphics are in your CPU.

 

[s4ndr0w]

Thanks ! It worked but after intalling this driver, Quick Sync HEVC Hardware decoding is not available....only software.