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Clone BD crashes

C

cu90

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I bought clone BD 3 days ago couldn't get it to work. Did the update yesterday. It reads the disc, I choose convert to .mp4 format and hit start. The screen goes gray and it says program closed unexpectedly. I've had that problem before on some of my newer computers but I could fix it by running compatibility mode. I'm used Windows 8.1. Suggestions?
 
If it matters the title was "Pixar Short Films Volume 2"
Using a lenovo yoga 2 pro laptop and a portable samsung blu ray player recorder (Samsung SE-506BB/TSBD 6X USB2.0 External Slim Blu-ray Writer Drive)
 
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