Child 44 "dear customer" screen with 7.6.7.0

Discussion in 'AnyDVD HD (Blu-ray issues)' started by Bubbator, Jan 1, 2016.

  1. Bubbator

    Bubbator Well-Known Member

    Hi,
    Child 44 original disc plays just fine with 7.6.7.0 enabled. Rip to HD results in .iso which plays about 15% into movie then black "dear customer" copy warning takes over.
    Please help.
    B
     

    Attached Files:

  2. ocd

    ocd Well-Known Member

    What are you using to play the disc and ISO?
     
  3. amasterpiz

    amasterpiz Member

    More info please. Are you trying to watch a backup of the disc with your bluray player? or on the computer? also Child 44 as you know has cinavia/lionsgate protection and won't be playable with the new blu-ray players prior to 2012.
     
  4. Bubbator

    Bubbator Well-Known Member

    I am using PDVD Ultra 15 with backup disc. I have no STB.
    Thanks for your quick response!
    B
     
  5. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    @amasterpiece cinavia has nothing to do with this problem. It would cut the audio and display a specific message with code 3. The 'dear customer' is a classic sign of screenpass.

    @Bubbator: decryption looks to be done correctly as the anydvd status window clearly states the correct playlist, 467. Could be a new variant, but unlikely. James will have to take a look.

    Verstuurd vanaf mijn Nexus 7 met Tapatalk
     
  6. ddjmagic

    ddjmagic Well-Known Member

    Definitely strange, the rip should behave exactly like the actual disc with AnyDVD enabled.
    Are you using the built in ripper to create the ISO image?
     
  7. Bubbator

    Bubbator Well-Known Member

    I should have said that I mounted the iso with vcd and confirmed proplem with mpc hc, since disk went through bd-rebuilder...
     
  8. Bubbator

    Bubbator Well-Known Member

    yes built in ripper
    trying cbd with od and bdre now
    Thanx Chevron et al
     
  9. ddjmagic

    ddjmagic Well-Known Member

    Did the AnyDVD built in ripper created ISO image (not run through any other tools) mount and play correctly with PDVD?
     
  10. Bubbator

    Bubbator Well-Known Member

    You are right sir! PDVD did play the image right!
    CloneBD Test and rewriteable Blu-Ray Disc created a good back up.
    Problem with MPC-HC indeed.
    Problem is with BD-Rebuilder, too.
    Of course it's not clear to me how a well ripped image didn't work in these two old standby programs.
    B
     
  11. ddjmagic

    ddjmagic Well-Known Member

    MPC-HC will work, you just need to manually choose the playlist listed in the AnyDVD status window (467.mpls in this case)
     
  12. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    Bdrb reads the disc.inf file created by anydvd. If the image created by anydvd worked in pdvd they bdrb will process it fine too. As stated above, you need to manually load the correct playlist anydvd states because mpc isn't a licensed bluray player and as such has to guess the correct playlist. That's not a problem with anydvd but the player.

    Verstuurd vanaf mijn Nexus 7 met Tapatalk
     
  13. Bubbator

    Bubbator Well-Known Member

    Well, I've bought a key for Clone BD. An expensive way to side step the playlist issue, but the tablet conversion(mp4) tested out a lot nicer than handbrake, too.
    Again, I want to thank everyone for their quick and helpful replies!(y)
     
    ddjmagic likes this.
  14. Roycal

    Roycal Well-Known Member

    My two cents worth,,,, make sure AnyDVDHD is properly decoding the disk and successfully rips to an unprotected image before using re-encoding tools like CloneBD, BDRB, etc. It will save you 100's of hours of grief. i.e. don't try to go from original disk to re-encoded with Blu Ray. Always backup 1:1 with no re-encode from the original disk. Use the backed up versions to re-encode.

    BTW, There is a large community of AnyDVD users who are used to just converting DVD's to other formats straight from the original disk. The problem is that Blu Ray is 5 times more dense. Combine that with a re-encoding program that is thrashing around the read head if it's a physical disk, it reduces the chances for success.
     
    Last edited: Jan 2, 2016
  15. Bubbator

    Bubbator Well-Known Member

    Got it!
    B