Can't pay with Mastercard

Discussion in 'Purchase and License Keys' started by deepdive, Jan 7, 2021.

  1. deepdive

    deepdive Member

    I have been a long time user of your product. I owned anydvd, clone dvd, and conecd years ago. I stopped using it for some time. But recently wanted to start using it again. Well I see that the company has been reorganized. Elaborabytes and redfox.

    I tried to purchase ANYDVD 2x. with my mastercard. First time I got the email that said it was rejected.
    I called my mastercard company and checked. They stated that there was not any attempt to make a charge. I then had them on the line and went through it again. Again... it failed.

    I am seeing that this is a current problem. That has been around for the past month.
    Is there a resolution in the future for this. I loved using your products... and would like to continue... But it currently doesn't seem like its going to happen any time soon.

    Please advise... I would like to still support your product by my usage and payment.
  2. Ivan

    Ivan Admin Staff Member

    We are waiting daily for activating a new payment provider without country limits and without any other headache. Implementation is done already, we just wait for the OK..
  3. Nyago123

    Nyago123 New Member

    I hope you can extend the 20% discount past Jan 10 if the processor can't be put online before then.
  4. Ivan

    Ivan Admin Staff Member

    We have to and we will. Still no activation notice from new PSP :banghead:

    Update: promo extended by one week...
    Last edited: Jan 8, 2021
    whatever_gong82, BRCS and Nyago123 like this.
  5. drnogerms

    drnogerms Active Member

    I don't know if this will help or not, but several years ago I made a forum entry about "How to pay with a Visa card when you don't have a Visa card."

    Back at that time I used a Walmart Money Card (Visa) to purchase my LTL to AnyDVD HD when my Mastercard wouldn't allow the purchase.

    After the purchase was successful I closed the WM Money Card.

    But there were caveats to be noticed before hand.

    Reviewing that thread might be a viable solution for this Mastercard debacle.
  6. selenium

    selenium New Member

    I cant seem to pay with either Visa Credit or Mastercard Debit from the UK.
    muffintastic likes this.
  7. muffintastic

    muffintastic Member

    Same. Apparently you have to ring your bank and accept charges from a website, check your spam folder.
  8. RedFox 1

    RedFox 1 Super Moderator

    Use BTC, it very easy to buy and send to RedFox.
  9. selenium

    selenium New Member

    The last time I tried to buy Bitcoins I had to scan my passport, and my face, holding the passport to the camera with my face in shot and it still didnt work - so nope.
    BRCS and muffintastic like this.
  10. muffintastic

    muffintastic Member

    BRCS likes this.
  11. drnogerms

    drnogerms Active Member

    I'm not sure about the UK, but in the USA I purchased a VISA debit card from WalMart.

    VISA Debit cards should work from wherever they are purchased - since they are all part of the overall VISA system.
    RedFox 1 likes this.
  12. mwb1100

    mwb1100 Active Member

    MasterCard purchase still doesn't work, "-993: Refulsed".

    No idea if this is still a general problem or just my problem.

    The bank's customer service said that it wasn't the bank that rejected the transaction, but the merchant. Because of "too many attempts". She said there was nothing she could do on her end because it wasn't my bank that refused the transaction. Note that I haven't Tried to use this card for anything - much less a RedFox purchase - since Jan 6th. There is plenty of balance to cover the purchase amount.

    In case it matters, she said it might have something to do with this being a prepaid card, not a debit card or a credit card.
  13. NOL9821

    NOL9821 New Member

    I can't even get my bitcoin cash purchases to be accepted by my bank, so I am now without any means of renewing your perfect product. Visa not accepted, don't have a MC, and bitcoin purchases with my own money are apparently not allowed. I wish you could accept PayPal. I would just send money to it and then authorize from there.
    Lancerow and muffintastic like this.
  14. Lancerow

    Lancerow Member

    This whole ordeal has been beyond frustrating. So many people want to give their money, but the company has had very little response or updates on all the broken payment methods. Limiting it to Bitcoin only is clearly a mistake.
    muffintastic and NOL9821 like this.
  15. RedFox 1

    RedFox 1 Super Moderator

    We are not limiting it. The [payment processor will not do business with RedFox because of the nature of the business. Believe me, its not RedFox stopping you. Use BTC, what are you afraid of?
  16. RedFox 1

    RedFox 1 Super Moderator

    We will never use Paypal, they do not like us.
  17. RedFox 1

    RedFox 1 Super Moderator

    Suit yourself, many people have purchased the software if you want to have wait until RedFox can find a payment processor.
  18. Lancerow

    Lancerow Member

    Nothing to be afraid of, but it has been a gigantic headache to get it working. I'd rather use at least some other form of common payment like CC, Paypal, etc. And the CC issue has been ongoing for a long time now, with little updates. Is there a timetable yet?
    NOL9821 likes this.
  19. RedFox 1

    RedFox 1 Super Moderator

    Redfox would love to make it as easy as possible, but right now BTC is the easiest way possible, many others have succeeded so can you. No Paypal, thats for sure.
  20. Lancerow

    Lancerow Member

    Is there any ETA on Visa yet?