Hey, I have what appears to be exactly the same problem. I am running GJ trial 18.104.22.168. I'd love to buy the software, but I cannot for the life of me get it create a profile, no matter what game I try (Assassin's Creed, Prince of Persia: Warrior Within, Crysis, etc.). I have also tried the advice offered here to no effect. As soon as I put the game CD or DVD into the drive (as directed by GJ profile wizard), windows locks up tight. My system specs are: Windows XP Professional SP2, Intel Core2Quad CPU Q6600 @ 2.40GHz, Lite-on DVDRW LH-20A1L (I have just updated it to the latest version), BitDefender Total Security 2008 build 11.0.16 (same as Kork). Any developments?