Cannot upgrade to version 2.9.1.5

Discussion in 'CloneDVD' started by sully, Mar 30, 2008.

  1. sully

    sully New Member

    I try to upgrade from version 2.9.1.2 to 2.9.1.5 but keep getting the error message "CloneDVD2 is currently running. You must exit CloneDVD2 before you can continue". I don't have the program running and have even tried to upgrade after a reboot, to no avail. I have updated to other versions in the past with no problem. Any suggestions? Thanks
     
  2. Webslinger

    Webslinger Retired Moderator

    Open windows task manager (control-alt-delete).
    In the Processes tab, check for clonedvd2.exe.
    If it's listed, select clonedvd2.exe and click "end process".

    Then update to Clonedvd 2.9.1.6 beta instead: click http://sandbox.slysoft.com/beta/SetupCloneDVD2916.exe
     
  3. sully

    sully New Member

    CloneDVD2 is not running in Processes. Any other suggestions?
     
  4. DrinkLyeAndDie

    DrinkLyeAndDie Retired Moderator

    Try uninstalling, rebooting, and then installing the update. When asked if you wish to keep your registration information click "Yes".
     
  5. sully

    sully New Member

    When I try to uninstall I get the same error message telling me CloneDVD2 is running and to please exit. Once again, CloneDVD2 is not running at the time.
    What gives?:confused:
     
  6. Webslinger

    Webslinger Retired Moderator

    I'm sorry, but I am unable to reproduce this problem on three different computers. Perhaps you should try booting into safe mode, and then try uninstalling from there.
     
  7. sully

    sully New Member

    Got it!!:clap: By booting in Safe mode I was able to delete my current version and upgraded to 2.9.1.6. Thanks to all of you for your help.
     
  8. Webslinger

    Webslinger Retired Moderator

    You're very welcome! :agree:

    Take care