Bug AnyDVD 6312 with LG Bluray drive

Discussion in 'AnyDVD HD (Blu-ray issues)' started by kristy34c, Jan 24, 2008.

  1. kristy34c

    kristy34c Member

    this is an interesting one....

    I have a Giga-byte GA-X38-DQ6 MB latest F7 bios, two DVD drives, LG bluray/HD-DVD drive (GGC-H20L latest 1.02 Bios) and Asus DRW-1814BLT

    just upgraded from 6311 to 6312 of anydvd HD... rebooted Starting ripping Eyes-wide-shut-Bluray... about 15mins into it.. the rip stops and the drive disappears... a reboot confirms the MB Bios finds both drives on bootup.. but going into windows.. the drive lasts for about 10mins then disappears again... finally on new reboots the drive is totally gone..

    doing some research I found Slysoft modifies the following Reg key

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
    lower_filters

    there is an MS KB article that says to delete the lower-filter Key..where Slysoft has made modifications..
    http://support.microsoft.com/kb/929461/en-us

    when I do this AnyDVD doesn't work,... so I have to remove AnyDVD, CloneDVD reboot.. reinstall,

    seems to work ok for several hours and I can sucessfully Rip the bluray... but the drive disappears with the Vista event code 12 below (it's a SATA internal dvd drive)

    The device 'HL-DT-ST BDDVDRW GGC-H20L ATA Device' (IDE\CdRomHL-DT-ST_BDDVDRW_GGC-H20L_______________1.02____\6&19d3bc8a&0&1.0.0) disappeared from the system without first being prepared for removal.

    the drive seems to stay in the system if you uninstall slysoft and remove the reg key entries above... The drive appears to not disappear.. but I've not tested long enough to confirm... is thier a way to test if the actual drive is failing.. it's brand new... less then 2 weeks old.

    thanks Kristy :)
     
  2. Webslinger

    Webslinger Retired Moderator

    Post the Anydvd zip log file to the forums so I can take a look at what's on your system, please:

    a) Ensure Anydvd is running.
    b) Put the problematic original disc in your optical drive/reader. Wait for Anydvd to scan the disc.
    c) Right click the red fox icon on your toolbar.
    d) Select "Create Logfile"
    e) Wait for Anydvd to create a log file.
    f) A pop-up screen will appear. Take note of the location where Anydvd created the logfile and the logfile's name. Click "ok".
    g) Go to your My Documents folder
    h) You will see a zip file called "Anydvd_Info_titleofmydisc.zip" (or something similar; see step f)
    i) When replying or posting in the Slysoft forums, look for the icon that looks like [​IMG]
    j) If you don't see that paperclip icon, click the "go advanced" button. You should see that icon now. Click the paperclip.
    k) A small pop-up screen should appear (if it doesn't please ensure your browser is enabled to allow pop-ups from the Slysoft forums)
    l) Click the "Browse" button, and locate and select the .zip file you created.
    m) click "upload"
     
  3. mry110

    mry110 Member

    I am having the exact same problem with AnyDVD and my LG drive. I am going to attempt to rip without AnyDVD turned on and see if that works. If it doesn't then I will turn it back on and capture a log file.
     
  4. mry110

    mry110 Member

    Never mind on my earlier post. Turns out the disk was bad. It is amazing how quickly these Blu ray disks can become unplayable. Rental companies must hate them. Since we can not legally back them up,do you think the studios will provide us with free replacements? I am not holding my breath.
     
  5. James

    James Redfox Development Team Staff Member

    Yes, especially because BD discs cannot be refurbished like DVDs or HD DVDs.

    Ha ha, that was a good one! :D