Hi,
I recently made a purchase for AnyStream Plus (and AnyStream Regular for my second PC). For these purchases I used that Virtual Coins currency instead of normal Credit Card - also because at the moment you can't process CCs for US customers.
Now for my feedback:
Personally I had a pleasant experience and found it to be similar easy like normal online payments with normal money.
At first your website seems to have had a problem with your payments service, so I intended to ask for help here in the forum.
But your nice customer support from "Accounting" was faster and sent me an email short time after the order, telling me that it failed and a link, so I could retry.
I intended the first purchase shortly before midnight PT, so I only saw the mail a few hours later.
Once I clicked the link I repeated the purchase process. First selected the products, then entered my personal details. On the last step it then showed one of those pixelated squares for phones.
I then scanned that code in my payment app. I use Revolut, so I simply exchanged some USD for BitCoin before initiating the purchase process the first time.
Within Revolut I was able to scan this square and the payment link was copied into Revolut.
All that was necessary was to enter the amount to pay and confirm. A few minutes later (roughly 10-15 minutes max.) I got the licenses via email.
As I stated initially, the experience was pleasant and for the most part understandable even for someone like me - "Someone Like Me" meaning in this case, someone that has never had anything to do with those virtual coins.
The only thing I would may improve is: Similar how when a credit card is used online, that the amount to be paid is entered/deducted automatically instead of being necessary to enter the amount oneself. Not sure if this is Revolut related or not, if it is just ignore it.
I was especially confused because the value was more than $100, but in the virtual coin payment I had to enter the amount as 0.000xxxx and I had to double check that I read that correctly and not accidentally sending only a few cents.
Overall I rate the BitCoins payment as 99.9%
Well implemented and after some reading easy to understand and follow! I would recommend it for new/returning customers without a doubt.
I also want to give out a thanks to "Ivan" from accounting/support team, who sent the first email after my failed purchase attempt!
And last but not least to RedFox in general:
Your AnyStream product is great! As indicated, I purchased one Plus license for my primary MacBook and an additional Regular License for an old Windows Laptop I still use, both as the 1-Year variant
After trialing on both devices with success, I can also say that both fully licensed versions work just as well.
Having this pleasant experience I'll be sure to use the Bitcoin payment the next time as well. I sure hope that rather sooner than later I can afford to upgrade the second license to Plus as well and even get a third license for my desktop PC too so I can use it on all my devices. With some luck I can afford both by end of year the latest!
In any case: Keep up the good work. Great Product, Great Service and easy to use ordering process with fast processing!
You for sure got a new happy customer here
Summarized:
+ easy ordering process
+ fast processing time
+ great product(s)
+ compatibility with Revolut as Bitcoin source
- necessary to enter the amount to be paid manually (but this might as well be an Revolut thing)
Kind regards
Sabrina