AnyDVD wont let me install update!

Discussion in 'AnyDVD HD (DVD issues)' started by janetz, May 21, 2007.

  1. janetz

    janetz Member

    I have anydvd 6.1.4.3 installed and its working fine. This morning I tried to update to the newest version and got this error message
    "failed to open C:program files\slysoft/anydvd.exe" Want me to retry abort or ignore. I have uninstalled it and reinstalled the new one and I still get that message
     
  2. Webslinger

    Webslinger Retired Moderator

    a) Keep your license key file backed up safely
    b) Uninstall Anydvd (start-->all programs-->Slysoft--->Anydvd-->Uninstall)
    c) Reboot
    d) Try running a registry cleaner program at this point like CCleaner
    e) Download Anydvd http://static.slysoft.com/SetupAnyDVD.exe
    f) Exit all Slysoft programs (including Anydvd, Clonedvd2, Clonecd, Clonecdtray, Clonedvdmobile, etc.). Check Windows Task Manager if you have to.
    g) At this point disable your antivirus and firewall programs
    h) Reinstall
    i) Reboot
    j) Install your license key (if required) http://forum.slysoft.com/showthread.php?t=732
    k) At this point enable your antivirus and firewall programs
     
    Last edited: May 22, 2007
  3. janetz

    janetz Member

    well that worked and I got 6.1.5.4 installed. Now it says there is another update and I get the same thing. Am I going to have to do this everytime there is an update.
     
  4. Webslinger

    Webslinger Retired Moderator

    Hmm. I never have to.

    But did you do step d (in the order it was listed)?
     
    Last edited: May 22, 2007
  5. janetz

    janetz Member

    yes I did everything step by step like you said
     
  6. Webslinger

    Webslinger Retired Moderator

    Possibly your antivirus program is blocking installation for whatever reason.
     
  7. janetz

    janetz Member

    have no clue.
    I disabled everything like you said.
     
  8. Webslinger

    Webslinger Retired Moderator

    Well, at this point it's either your antivirus or your firewall in all likelyhood. Anyway, you may have to go through the steps each time, unless you figure out how to tell your antivirus/firewall software to play nice with Anydvd.
     
  9. calweycn

    calweycn Member

    Here's what I do when a new version comes out. First, start downloading the upgrade. Then disable and exit AnyDVD. Install the upgrade. When it reaches the last step, wait until your screen refreshes, then close the install program, and enable AnyDVD. Usually, I don't have to reboot if I follow this procedure. I've never had any problems with upgrading.
     
  10. Charlie

    Charlie Well-Known Member

    Personally it sounds like a corrupted registry to me on this. This can happen if you don't keep your PC clean and updated and scaned on a average basis as well.
     
  11. calweycn

    calweycn Member

    Also, eject any discs in the drives when you disable AnyDVD - just to be safe. Otherwise, you might get hit by Sony rootkits, PC friendly, or other malware.
     
  12. Webslinger

    Webslinger Retired Moderator

    I'm sure people will want to wack me when I say this, but I've always had the previous version of Anydvd running while updating. And I've never had an issue (on three systems). Sometimes I update while running system resource intensive games too.

    But, uh . . . of course, it's safer to exit before updating, and calweycn's advice is valid for those of you having issues. A required reboot is dependent on the version of Anydvd you had installed previously, by the way (and possibly OS type, but I haven't tested to verify that). For example, anyone running XP and successfully updating from 6.1.5.4 to 6.1.5.5 shouldn't have had to reboot.
     
    Last edited: May 22, 2007
  13. Charlie

    Charlie Well-Known Member

    I still think this is the case.

    Yes I updated mine on my triple boot and no issues.
     
  14. James

    James Redfox Development Team Staff Member

    Starting with AnyDVD 6.1.5.4, AnyDVD will terminate itself if it hangs during program exit after 5-10 seconds.

    So, if the update fails now, you can count to 10 and click "retry". This should work. (As the update never failed for me, I have no way of trying...)
     
  15. mike20021969

    mike20021969 Well-Known Member

    when i install a newer version,i notice anydvd exits all by itself,then when it completed it restarts automatically (sometimes prompting for a system restart if necessary-which isnt that often now).
     
  16. linx05

    linx05 Well-Known Member

    I have noticed AnyDVD hanging when updating. I use unlocker to unlock AnyDVD.exe. For some reason, Spybots teatimer is holding it. This has only happened in the last few updates. Weird :S.
     
  17. James

    James Redfox Development Team Staff Member

    Oh yeah, these "anti spyware virus whatever" tools are the pest, as they modify normal system behaviour. Not much I can do about this.
     
  18. James

    James Redfox Development Team Staff Member

    This is exactly how it is supposed to work.
     
  19. linx05

    linx05 Well-Known Member

    Yeah it is very annoying actually. Removed the teatimer now. It caused too many hassles. I don't know why I've had it on my computer for this long :doh:
     
  20. DodgerBlues

    DodgerBlues Member

    i cant update ANYDVD either. Says the same thing as first poster. All others worked fine............ until this new release.