AnyDVD Says "No Drive Connected"?

Discussion in 'AnyDVD HD (DVD issues)' started by darita, Mar 21, 2008.

  1. darita

    darita Member

    Everytime I install a new version of AnyDVD on my Vista laptop, my DVD drive is disconnected from the system and I get a warning from AnyDVD saying "No DVD drive is detected". I then have to call for tech help from Dell and reconnect the DVD drive. Anyone know what's going on and how I can fix it?
    Thanks in advance for the help.
  2. Webslinger

    Webslinger Retired Moderator

  3. darita

    darita Member

    Yes, I did reboot. In fact, I unistalled AnyDVD, rebooted, installed, then rebooted again. No dice.
  4. Webslinger

    Webslinger Retired Moderator

    Again, click the link and follow the steps. You do need to provide the information I requested. Also try beta: click
  5. darita

    darita Member

    Just tried and rebooted. No change. Still "No DVD Drive Detected". Has anyone else experienced this problem with Vista?
  6. skypx

    skypx Well-Known Member

    Yes, using Vista 64. To fix the problem I had to close AnyDVD and re-open it.
  7. Charlie

    Charlie Well-Known Member

    Must be one of those PC setups that got hit? I didn't have this happen on mine? A reboot fixes the issue 99% of the time.
  8. Webslinger

    Webslinger Retired Moderator

    You still haven't provided the information I requested.
  9. darita

    darita Member

    Sorry. I didn't realize what you were asking for. I'm sorry for my lack of computer knowledge, but I can't see where to click to download the program. Thanks for your patience.
  10. zebadee

    zebadee Well-Known Member

  11. zebadee

    zebadee Well-Known Member

    Hi :)
    Download & run BUSTRACE.
    Then Click on Clipboard.
    Then to post info.
    Start as normal, but in the post window, right click & then click paste.
    Then submit post.
  12. oldjoe

    oldjoe Well-Known Member

    What was Dell's solution for the previous times?
  13. darita

    darita Member

    OK. I see the Filter Driver Load Order. . Clipboard is unavailable to me to click on. What now?
    Last edited: Mar 23, 2008
  14. darita

    darita Member

    I'm by far, not an expert, but I believe Dell's last solution was to reinstall the drivers for the device. Just to let you know, this has been going on for months. I've called at least 5 times on this same issue.
  15. Pelvis Popcan

    Pelvis Popcan Well-Known Member

    I'm just confused... surely you don't expect him to purchase a $1,100 program?!?
  16. DrinkLyeAndDie

    DrinkLyeAndDie Retired Moderator

    Refer to the images below:

    (1) Run Filter Driver Load Order
    (2) Place the mouse over one of your DVD drives and click. The Clipboard button will no longer be greyed out.


    (3) Click on the Clipboard button


    (4) Reply with a new post and in your message paste what is in your clipboard from the Filter Driver Load Order program.

    I assumed he meant to get the freeware program Filter Driver Load Order v1.0.009 that busTRACE offers for download. zebadee mentioned that in his initial post.
  17. darita

    darita Member

    Thanks for the help. I really am computer challenged. I hope this is the info you need.

    Filter Driver Load Order

    Upper Class Filter: GEARAspiWDM
    Device Object: TSSTcorp DVD+-RW TS-L632H ATA Device
    Lower Class Filter: ElbyDelay
    Lower Class Filter: AnyDVD

    Driver Name: gearaspiwdm.sys
    File Location: c:\windows\system32\drivers
    File Description: CD/DVD Class Filter Driver
    File Version: []
    Product Name: GEAR.wrks
    Product Version: 8.xx []
    Company Name: GEAR Software Inc.

    Driver Name: elbydelay.sys
    File Location: c:\windows\system32\drivers
    File Description: Elby Delay Lower Filter Driver
    File Version: 5, 1, 0, 1 []
    Product Name: CDRTools
    Product Version: 5, 1, 0, 1 []
    Company Name: Elaborate Bytes AG

    Driver Name: anydvd.sys
    File Location: c:\windows\system32\drivers
    File Description: AnyDVD Filter Driver
    File Version: []
    Product Name: AnyDVD
    Product Version: []
    Company Name: SlySoft, Inc.
  18. Webslinger

    Webslinger Retired Moderator

    Your filters look fine.

    1. Do you have a commercial dvd movie in any of your drives? If not, put one in.

    2. Click the fox icon on your toolbar. click "default". Click "ok".

    3. Uninstall your drives from device manager. Reboot

    4. Try different cables on the back of your drives

    5. If you have non-sata drives, ensure DMA is enabled: click

    And if that doesn't work, then unfortunately, I'm out of suggestions at this time. I have Vista 64 bit ultimate at home, and Anydvd works perfectly fine on it with numerous SATA and PATA burners; I find myself unable to reproduce your issue.
  19. zebadee

    zebadee Well-Known Member

    Hi :)
    The 1st link is a free download.
    The 2nd link main page area, shows an overview of that program.
  20. Pelvis Popcan

    Pelvis Popcan Well-Known Member

    Ah, you said to download and run "Bustrace," which as a program is available but not freeware. :)

    darita, is your DVD Drive currently not working? In other words, when you click on "My Computer," do you see the icon and drive letter for your DVD drive right now?