Anydvd hd payment failed

Discussion in 'Purchase and License Keys' started by blbsnj, May 28, 2016.

  1. blbsnj

    blbsnj Member

    How long do I have to wait before I try again. Made two more attempts but wont go through
     
  2. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    Did you get an error code?
     
    BRCS likes this.
  3. Ivan

    Ivan Admin Staff Member

    You got this message: "0005: Transaction declined for other reasons".

    Looks like the card issuing bank (your bank) has blocked foreign payments (RedFox payments are currently settled in China or somewhere else in Asia) for security reasons or because it doesn't match your normal credit card behaviour.

    Call you bank and ask them to allow this kind of transaction and try again.

    Thanks for your support and working so hard to buy a license...
     
    amazing, newton54 and nebostrangla like this.
  4. blbsnj

    blbsnj Member

    This is the answer

    Unfortunately we have to inform you that the transaction could not be processed.

    Your credit card could not be charged. The failure was accompanied by the following error message:

    Payment PS9-4KG for Order O7L-6U4 over 52.71 USD Reference #160528000000111690 has failed: 5: 0005: Transaction declined for other reasons

    We do not have any further information about this failure.

    There are a few things that might help when retrying your order:

    - Make sure you enter the CVV from the back of your card, *not* your PIN:

    - Check that the expiry date is correct, the order is: month, year

    - In order step 2/4, please enter your first and last name as it appears on the credit card. If there is an initial, enter it in the first name field.

    - Ask your credit card issuer if any restrictions apply for your card such as for internet usage or certain countries.

    If this does not help, we suggest you ask a trustful friend, relative or colleague for permission to use his/her credit card.
     
  5. Ch3vr0n

    Ch3vr0n Translator NL & Mod

    You need to contact your bank. They're blocking the transaction
     
  6. RedFox 1

    RedFox 1 Super Moderator

    Also remember to include the Card Verification Value 3 digit number on the rear of the card, that is most important.
     
    nebostrangla likes this.
  7. jds1234

    jds1234 New Member

    io tryed buying a license, but a 66 error was emailed to me.

    Thank you for placing an order at redfox.bz.

    Unfortunately we have to inform you that the transaction could not be processed.

    Your credit card could not be charged. The failure was accompanied by the following error message:

    Payment PJS-P5Q for Order OCP-VZU over 97.38 USD Reference #M104-
    PO-15005433 has failed: 66: Failed

    We do not have any further information about this failure.

    There are a few things that might help when retrying your order:

    - Make sure you enter the CVV from the back of your card, *not* your PIN:

    - Check that the expiry date is correct, the order is: month, year

    - In order step 2/4, please enter your first and last name as it appears on the credit card. If there is an initial, enter it in the first name field.

    - Ask your credit card issuer if any restrictions apply for your card such as for internet usage or certain countries.

    If this does not help, we suggest you ask a trustful friend, relative or colleague for permission to use his/her credit card.

    Sincerely,
    Your RedFox Team
     
  8. BRCS

    BRCS Well-Known Member

    You will need to contact the bank or credit card company and tell them to let it go through I had the same problem a quick call is all it takes and it will go through.
    See above Ivans post #3 Also
     
    nebostrangla likes this.
  9. hitechbeijing

    hitechbeijing Member

    My payment is failed and just received the some error. After connect to the card issued bank, they told me My card is OK, but RedFox only accept a UnionPay Card. They are very sorry about it. What's wrong with it?
     
  10. wowszer

    wowszer Well-Known Member

    There have been periods where too many people are overloading a "hourly" limit or around that time frame, there is a time out and a hour or so later, back to business. You may have gotten a message that is normally just posted to customer over there. Just speculating because of your link.
     
    BRCS likes this.